Frequently Asked Questions
Find the answer you need when planning your trip on the BC Ferries Connector with these helpful Frequently Asked Questions.
Find the answer you need when planning your trip on the BC Ferries Connector with these helpful Frequently Asked Questions.
Passengers age 19+.
Passengers age 19+ with a valid form of British Columbia ID are eligible for our BC Resident Adult fare. Valid forms of ID are a BC ID, BC Driver’s License, or BC Services Card that must be shown to the driver at check-in.
When booking: Type yes in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘yes’ is case sensitive and must be lowercase.)
Passengers age 65+.
Passengers age 65+ with a valid form of British Columbia ID are eligible for our BC Resident Senior fare. This fare is offered in partnership with BC Ferries, who provide BC Resident Seniors with a free ferry fare on certain days of the week (excluding select holidays). Valid forms of ID are a BC ID, BC Driver’s License, BC Services Card or the old BC Care Card (must be the Gold Care Card, as the old Care Cards do not have birth dates on them) that must be shown to the driver at check-in.
When booking: Type yes in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘yes’ is case sensitive and must be lowercase.)
Passengers with certain forms of disability ID are eligible for our Disabled Adult and/or Disabled Child Fare. The disability ID must be either a valid CNIB (Canadian National Institute for the Blind), or DSI (BC Ferries Disability) card to show the driver during check-in. Passengers with the correct ID are allowed one companion who can receive the reduced fare as well. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center at least 72 hours in advance of when you wish to travel, to allow one of our reservation agents to contact you and arrange this fare.
Passengers who have been issued a Travel Assistance Program (TAPS form) from Health BC are eligible for our TAPS fare. The pass must be signed by a doctor and completely filled out by the passenger (including the confirmation number), in order to give to the driver when boarding. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center at least 72 hours in advance of when you wish to travel, to allow one of our reservations agents to contact you and arrange for this fare.
Passengers age 19+ with a valid ID for a Post-Secondary Institution are eligible for our Post-Secondary Student fare. A valid student ID (cannot be expired), for a post-secondary institution must be shown to driver during check-in.
When booking: Type student in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘student’ is case sensitive and must be lowercase.)
Passengers age 12-18. Please note: 12-year old youths cannot travel unaccompanied by an adult/guardian.
Passengers age 5-11. Children cannot travel unaccompanied by an adult/guardian.
Passengers age 0-4 with seat assignment. Toddlers cannot travel unaccompanied by an adult or guardian.
Passengers age 0-1 sitting on guardian’s lap. This fare can be found in the additional services section on the passenger information page of the booking process and is not listed with the regular fare types. Infants do not get their own seat, if you would like a seat for your infant, please choose the Toddler fare.
Rates and Fares may very based on the date/time of travel and the date/time of booking. Please visit our Book Now page for exact pricing and schedules based on your travel information.
Children/Youth/Students must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. The Company will not be responsible for unaccompanied minors while they are aboard our buses, transferring buses, or aboard the BC Ferries.
Unaccompanied Minors age 13-18 must travel with a photo ID that includes their name and birth date, in order to prove they are of sufficient age to travel alone when checking in with the driver.
Infants (Age 0-1) can travel free of charge if they travel on an adult’s lap. Only one infant can travel in this manner per adult. If you wish to have a seat for your infant, please purchase a toddler fare.
No. Round trips must be to/from the exact same locations each way. If you would like to book a trip that has different locations on the return, you would need to book your trip as two different one-way trips. (You can book multiple one-way trips on the same transaction by clicking the continue shopping button after booking the first part of the trip).
Non-Refundable tickets cannot be cancelled or refunded, and they cannot have their locations changed. No Exceptions for any reason. General Seating is first-come, first-served.
Flexible tickets are refundable, and changes to date and time are available for no additional charge. Changes to a similar or more expensive location are available, but there may be a cost associated. Changes to a cheaper location or to the passenger type are not available. Changes must be made at least 1 hour prior to scheduled travel. Refunds are available on unused tickets up to 15 days after the travel date. General Seating is first-come, first-served.
Flexible Tickets are $5.00+Tax more than a non-refundable ticket. In the event of a cancellation and refund, the $5.00+Tax will not be refunded.
Flexible Ticket: For those passengers who have purchased Flexible Tickets, Basic date and time changes can be made using our convenient online self-service feature. Changes to location can only be made via email.
Can’t find your confirmation email? No Problem! Try these instructions instead:
Non-Refundable Ticket: You must email our reservation center at least 3 hours prior to your scheduled departure time to make a change to your date or time. Please email our reservation center to request a date/time change, and include the ticket or transaction numbers, as well as the details of your changes. Reservation Email: reservations@bcfconnector.com
Flexible Ticket: You must email our reservation center at least 3 hours prior to your scheduled departure time to make a change to your locations. Changes to a similar or more expensive location can be made to the existing ticket, though there may be a cost associated with the change. Changes to a cheaper location are not available, but passengers are welcome to cancel their ticket and book a new one with the cheaper location. Cancellation fee will apply. Please email our reservation center to request a change of location, and include the ticket or transaction numbers, the details of your cancellation, and a contact phone number. Reservation Email: reservations@bcfconnector.com
Non-Refundable Ticket: Changes to location are not available.
We are unable to change the passenger type once a ticket has been purchased.
Passengers who bought Flexible tickets are welcome to cancel the ticket and book a new ticket with the correct passenger type, however Cancellation fee will apply. If you are a Flexible ticket holder, and wish to cancel your ticket and rebook with the cheaper fare, please email our reservation center to request a cancellation, and include the ticket or transaction numbers, as well as the details of your cancellation. Reservation Email: reservations@bcfconnector.com
Flexible Ticket: Cancellations can be requested on unused tickets up to 15 days after the scheduled travel date. Refunds are available on unused Flexible tickets, but the Cancellation fee will apply. Please email our reservation center to request a cancellation, and include the ticket or transaction numbers, as well as the details of your cancellation. Reservation Email: reservations@bcfconnector.com
Non-Refundable Ticket: Cancellations can be requested on unused tickets up to 15 days after the scheduled travel date. Non-Refundable Tickets are not eligible for any refunds on a cancellation. Please email our reservation center to request a cancellation, and include the ticket or transaction numbers, as well as the details of your cancellation. Reservation Email: reservations@bcfconnector.com
Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation.
Victoria Bus Depot: Capital City Station, 721 Douglas Street, Victoria BC.
Nanaimo Bus Depot: Departure Bay BC Ferries Terminal, 680 Trans Canada Highway
Vancouver Bus Depot: Pacific Central Station, 1150 Station Street
Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferries and are not travelling on all sailings.
Please contact us by email at reservations@bcfconnector.com to confirm that the ferry you are travelling on will have a bus before making any travel arrangements.
Yes. We do offer a service to meet passengers onboard select BC Ferries Sailings, both reservation and walkup.
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Tsawwassen – Meet Driver/Bus on Ferry:
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Swartz Bay – Meet Driver/Bus on Ferry:
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Walkup Tickets
Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferry routes and are not travelling on all sailings.
Please contact us by email at reservations@bcfconnector.com to confirm that the ferry you are travelling on will have a bus before making any travel arrangements.
For passengers who require the service of a wheelchair-lift equipped coach, please note that we require reservations and full prepayment AT LEAST 72 hours in advance of the trip. Please select ‘Wheelchair Passenger (Wheelchair-Lift Required)’ under the ‘Additional Services’ button on the passenger information screen.
Please note that The Company has a limited number of wheelchair-lift equipped coaches in its fleet. Also, due to safety considerations, wheelchair-lift services can only be arranged to/from certain locations. If our lift-equipped coaches are not available for the travel locations and times you have selected, The Company will contact the customer to make any necessary adjustments to their trip, such as changing the date and/or departure time of travel, or providing a full refund if The Company cannot meet the customer’s needs.
For passengers who use mobility aids i.e. walkers, foldable wheelchairs, and can board the coach with some assistance; we are able to store the non-motorized mobility aid under the coach for no additional charge. Please select ‘Mobility Aid’ under the ‘Additional Services’ button on the passenger information screen.
For passengers who use motorized scooters and can board the coach with some assistance; we can accommodate the motorized scooter at no additional charge if they are 50lbs or less, and the battery can be removed by the passenger or their companion. Please select ‘Motorized Scooter’ under the ‘Additional Services’ button on the passenger information screen.
If you have any additional accessibility related questions, please email our reservation center for assistance. Reservation Email: reservations@bcfconnector.com
For passengers who use mobility aids i.e. walkers, foldable wheelchairs, and can board the coach with some assistance; we are able to store the non-motorized mobility aid under the coach for no additional charge. Please select ‘Mobility Aid’ under the ‘Additional Services’ button on the passenger information screen.
Please see Wheelchair and Motorized Scooter FAQs for additional accessibility information.
If you have any additional accessibility related questions, please email our reservation center for assistance. Reservation Email: reservations@bcfconnector.com
For passengers who use motorized scooters and can board the coach with some assistance; we can accommodate the motorized scooter at no additional charge if they are 50lbs or less, and the battery can be removed by the passenger or their companion. Please select ‘Motorized Scooter’ under the ‘Additional Services’ button on the passenger information screen.
Please see Wheelchair and Mobility Aid FAQs for additional accessibility information.
If you have any additional accessibility related questions, please email our reservation center for assistance. Reservation Email: reservations@bcfconnector.com
Passengers with certain forms of disability ID are eligible for our Disabled Adult and/or Disabled Child Fare. The disability ID must be either a valid CNIB (Canadian National Institute for the Blind), or DSI (BC Ferries Disability) card to show the driver during check-in. Passengers with the correct ID are allowed one companion who can receive the reduced fare as well. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center with a request to book a Disability fare (and include a contact phone number), at least 72 hours in advance of when you wish to travel to allow one of our reservations agents to contact you and arrange for this fare. Reservation Email: reservations@bcfconnector.com
Passengers who have been issued a Travel Assistance Program (TAPS form) from Health BC are eligible for our TAPS fare. The pass must be signed by a doctor and completely filled out by the passenger (including the confirmation number), in order to give to the driver when boarding. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center with a request to book a TAPS fare (and include a contact phone number), at least 72 hours in advance of when you wish to travel to allow one of our reservations agents to contact you and arrange for this fare. Reservation Email: reservations@bcfconnector.com
Yes. All baggage must be tagged with an appropriate destination baggage tag and contact information of passenger. The Company assumes no liability for lost, damaged, or stolen baggage. Baggage is the responsibility of the traveler.
Baggage is limited to 2 pieces per traveler, 1 checked bag (22.5 kg/50 lbs or less) up to 61 x 61 x 114cm or 24″ x 24″ x 45″ in size and 1 carry-on personal item (20lbs or less) up to 45.5 x 33 x 20cm or 18” x 13” x 8”. Additional checked baggage, specialty and oversize baggage can be accepted for an additional fee with a pre-reservation. Stops marked ‘Hand Carry-on Bags only’ do not accept any form of checked or specialty baggage, only the 1 carry-on personal item (20lbs or less) up to 45.5 x 33 x 20cm or 18” x 13” x 8” will be accepted at these stops. Baggage over the weight of 22.5kg/50lbs is not accepted on any service and must have its weight reduced before it can be transported.
Luggage Type (per passenger) | Dimensions and Restrictions per piece | Weight per piece | Fee per piece |
---|---|---|---|
Carry On | 23 cm x 40.5 cm x 50.5 cm (9" x 16" x 20") | 15 lbs or less | NO FEE |
Checked Luggage (1st Piece) | 61 cm x 61 cm x 114 cm (24" x 24" x 45") | 50 lbs (Max) Overweight luggage is not accepted. | NO FEE |
Additional Checked Luggage (Over 1 piece) | 61 cm x 61 cm x 114 cm (24" x 24" x 45") Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $10.50 per additional bag |
Overweight Luggage - Passenger is responsible for reducing weight of luggage. | Weight of luggage must be reduced before it can be loaded. No Exceptions. | 50 lbs (Max) Overweight luggage is not accepted. | Overweight luggage is not accepted. Passenger is responsible for reducing weight of luggage before it can be loaded. No Exceptions. |
Oversize Luggage | Baggage over: 61 cm x 61 cm x 114 cm (24" x 24" x 45") Maximum length: 7foot 9inches (7'9"). Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $15.75 per bag. |
Bicycles | Must be in a proper bag or box to be accepted. Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $42.00 per bike. |
Golf Clubs | Must be in a proper bag or box to be accepted. Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $12.60 per set. |
Snowboards or Skis | Must be in a proper bag or box to be accepted. Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $15.75 per board or pair. |
Surfboards | Must be in a proper bag or box to be accepted. Maximum length: 7foot 9inches (7'9"). Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $31.50 per surfboard. |
Yes. Oversize and Specialty baggage will be accepted for transport on a space available basis for an extra charge with a reservation and pre-payment and must be properly contained in a box or bag. Any baggage over the size of 61 x 61 x 114cm or 24″ x 24″ x 45″ is considered oversize baggage. Oversize baggage cannot be longer than 7foot 9inches (7’9″). You may use 1 piece of specialty baggage as your complimentary checked bag provided you are travelling with no other checked baggage and it is an accepted type of specialty baggage on the service you are travelling on.
Baggage over the weight of 22.5kg/50lbs is NOT accepted on any service and must have its weight reduced before it can be transported.
No. We cannot take items without passengers accompanying them.
If you have made a purchase on the BC Ferries Connector, VI Connector, Tofino Bus, YYJ Airport Shuttle, or Mount Washington Ski Bus since April 1st 2020, an account would have automatically been created for you.
Customer accounts can be used to keep track of all your purchases and travel information, any unused bundles or passes, re-print or access any lost tickets, and save yourself time filling out passenger and purchaser information when making new bookings.
Send an email to reservations@gowilsonsgroup.com let us know the first name, last name, email address, and phone number you used when you made your purchase, and our staff will go into your account and send you an activation email. Select the password reset link in that email and set your password.
First-Time Logging-In:
If you are logging in to your account for the first time since you created it, you will need to use your Customer # as the login, and enter your password.
Logging-In with Email Address:
If you would like to login with an email address instead of your Customer #, you must first turn on that option inside your account. Until you have turned on the option, you must login with your Customer #.
Logging-In with Email Address:
If you would like to login with an email address instead of your Customer #, you must first turn on that option inside your customer account. Until you have turned on the option, you must login with your Customer #.
Looking for step by step instructions for how to book tickets on our website?
Please use this guide to help make your reservation.
The explanation paragraph under the ‘Do you have a valid ID?’ box tells you what to type in the box in the last sentence of the explanation. Phrase is Case Sensitive and punctuation! sensitive. Please read the entire explanation.
Yes. Put the information of the person travelling in the ‘passenger information’ section, (this is what the driver will see for checking them in). Make sure to inform them of any rules, restrictions, or IDs they need to know about or have with them before they travel. The ‘Customer Information’ is the information for the person paying. They person paying is also the one who will receive any communications from The Company.
No. We are not allowed to make any exceptions.
Yes, we offer limited service to/from Duke Point and the Gulf Islands.
Arriving from Duke Point or Southern Gulf Islands via Tsawwassen (going to Downtown Vancouver, Select Hotels, YVR, or Cruise Terminal):
Going to Duke Point or Southern Gulf Islands via Tsawwassen (Pickup at Downtown Vancouver, Select Hotels, YVR, or Cruise Terminal):
Going to Fulford Harbour on Salt Spring Island via Through-fare (Pickup at Downtown Vancouver, Select Hotels, YVR, or Cruise Terminal):
If you have any questions regarding our limited Duke Point and Gulf Islands services, please send us an email at: reservations@bcfconnector.com
There are several possibilities.
Select the ‘show prices’ button next to the departure you want. Then select the circle next to the Fare Class you want to buy.
Make sure you have the First Name, Last Name, Email, and Checked Baggage box for all passengers filled out. If you choose a special fare, make sure the Do You Have a Valid ID? Box is filled out correctly.
Customers will be required to wear a face covering that covers the nose and mouth while on board any bus or route, and acknowledge that refusal to wear a face covering during travel will result in being asked to leave the bus, and being denied boarding.
For information related to travel on the BC Ferries Connector and COVID-19 related policies and procedures, we advise you read through our Know Before You Go page for information on Mask Policies, Seating Capacity, Cleaning Procedures and more.
Unfortunately, at this time The Company cannot accommodate pets on-board any of its buses.
Exception: People with Disabilities may have service animals accompanying an individual inside the coach. Valid Guide or Service Dog Certification must be presented, and the ‘Service Dog’ selection must be checked off on your booking.
BC Ferries Connector departs at the time scheduled and does not wait for missing passengers or late flights at Vancouver (YVR) Airport. If you miss your scheduled departure, please email our staff at reservations@bcfconnector.com and switch to a subsequent departure.
Please DO NOT park in any of the prohibited parking spaces at the pick-up locations. We remind our guests to please respect the businesses in these areas, and that parking illegally may result in ticketing and/or towing. The Company is not responsible for vehicles ticketed, towed, or damaged while using our service.
If you lose something on a bus, please call Lost & Found at 1-800-567-3288 or email lostandfound@gowilsonsgroup.com. Found articles may be claimed during business hours at the location they are being held.
Found articles are kept for up to 30 days. If you call us and we have the article we will hold it for a maximum of seven days unless otherwise arranged. All unclaimed articles will be donated to charitable organizations.
Now offering Bus Bucks! Give the gift of travel and purchase a gift card. Bus Bucks are just like cash, they have no transaction fees and no expiry. Bus Bucks are non-refundable. Visit our Bus Bucks Page to order.
No smoking or vaping is permitted on any of The Company’s buses.
Please be considerate to your fellow passengers. Unruly or disruptive behaviour will not be tolerated and may result in removal from the bus. There will be no compensation or refund to passengers removed from a bus, and The Company will not be responsible for any onward transportation arrangements.