Travel Information

Disclaimer

For the purposes of this travel information and policy, “The Company” refers to the BC Connector, BC Ferries Connector, Mount Washington Ski Bus, Tofino Bus, VI Connector, YYJ Airport Shuttle, and YYJ Hotel Shuttle services and their operating companies.

The Company assumes no liability for injury, damage or loss as a result of travel on the any of our buses, participating in any and all activities connected with The Company or for services provided by a third party, such as BC Ferries and attractions.

Registering a Customer Account

To make your booking and travel experience easier, The Company is introducing Customer Accounts. Register for a customer account and Sign-In to keep track of all your purchases and travel information, any unused bundles or passes, re-print any lost tickets, and save yourself some time when making new bookings.

Reservations & Walk-up Tickets

Reservations are required for guaranteed boarding. Passengers without reservations will be served on a “first come, first served” basis and are NOT guaranteed a seat.

While reservations are not required for all stops, most stops do require reservations or the bus will not stop there, and reservations are recommended for guaranteed travel. Walk-up tickets are available from select scheduled stops only. Walk-up Tickets are one-way only and cannot be used in combination with any other offers.

Walk-up Tickets on BC Ferries Sailings: Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferries and are not travelling on all sailings. Please contact us to confirm that the ferry you are travelling on will have a bus before making any travel arrangements.

Walk-up Ticket Purchase Locations

Victoria Bus Depot
Capital City Station, 721 Douglas Street, Victoria BC
Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation.
YYJ Shuttle – YYJ Airport Kiosk
Kiosk is located next to the baggage claim area in the Arrivals area at Victoria International (YYJ) Airport, 1640 Electra Boulevard, North Saanich BC
Walk-up tickets and pre-reservation tickets are available during the kiosk’s regular Hours of Operation: 07:30am-00:30am PST.
Nanaimo Bus Depot
Departure Bay BC Ferries Terminal, 680 Trans Canada Highway, Nanaimo BC
Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation.
Nanaimo Bus Depot
Departure Bay BC Ferries Terminal, 680 Trans Canada Highway, Nanaimo BC
Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation. Duncan Bus Depot
Duncan Bus Depot, 8 – 180 Central Road, Duncan BC
Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation.
Campbell River Bus Depot
Campbell River Bus Depot, 509 – 13th Avenue, Campbell River BC
Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation.
Vancouver Bus Depot
Pacific Central Station, 1150 Station Street, Vancouver BC
Walk-up tickets and pre-reservation tickets are available during the bus depot’s regular Hours of Operation for their bus ticket counter, from 7:30am-3:00pm PST daily.
YVR Airport – Universal Skylynx Kiosk
Kiosk is located at the bottom of the escalator in International Arrivals at the Vancouver International (YVR) Airport, 3211 Grant McConachie Way, Richmond BC.
Walk-up tickets and pre-reservation tickets are available during the kiosk’s regular Hours of Operation.
Squamish Adventure Centre
Squamish Adventure Centre, 38551 Loggers Lane, Squamish BC.
Walk-up Tickets and pre-reservation tickets are available from the Squamish Adventure Centre during their Hours of Operation. Alternatively, walk-up only tickets are available from our driver when he is pulled up to our stop at the Squamish Adventure Centre.

Walk-Up Tickets from Driver

Walk-up Tickets are available from the driver when he pulls up for a scheduled departure at select stops. These tickets are cash-only, exact-change only. Passengers will be served on a “first come, first served” basis and are NOT guaranteed a seat.
Please phone our reservation center at 1-866-986-3466 to find out the correct walk-up ticket price, as prices displayed online include a 10% online booking discount that is NOT available to walk-up passengers.

Parksville – Community Centre
*This is a walk-up to Driver location*
Southbound: Stop is located at the transit stop (Stop ID: 110388) on Jensen Avenue in front of the Parksville Community Centre.
Northbound: Stop is located at the transit stop (Stop ID: 110299) across Jensen street from the Community Center.
Courtenay – Driftwood Mall
*This is a walk-up to Driver location*
Stop is located at the Driftwood Mall Transit Stop (Stop ID: 111278), across the street from the Courtenay Liquor Plus store on Fitzgerald Avenue. Same stop both directions of travel.
Port Hardy – Pier Side Landing
*This is a walk-up to Driver location*
Stop is located at the Pier Side Landing. (8600 Granville Street, Port Hardy BC).
Port Alberni – 7 Eleven Store
*This is a walk-up to Driver location*
Stop located in front of the 7-Eleven Store on the corner of Alberni Hwy and Gertrude Street. Bus will pull up in the street parking on Alberni Highway in front of the 7-11.
Ucluelet – Fraser Lane
*This is a walk-up to Driver location*
Stop is located at the bus stop on the corner of Fraser Lane and Main Street. Bus will pull up to the stop on Fraser Lane. Same stop both directions of travel.
Tofino – Co-op Parking Lot
*This is a walk-up to Driver location*
Stop is located in the parking lot of the Tofino Co-op, next to the old Tofino bus depot, and across the street from the Schooner Motel. (346 Campbell Street, Tofino BC).
Whistler Village
*This is a walk-up to Driver location*
Stop is located at the Gateway Loop map in the Gate Loop next to the Blackcomb Lodge. (4220 Gate Way Drive, Whistler BC).
Squamish Adventure Centre
*This is a walk-up to Driver location*
Stop is located at the Squamish Adventure Centre, at the lamp post on the side road next to the parking lot. (38551 Loggers Lane, Squamish BC).
Onboard Select BC Ferries Sailings
Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferries and are not travelling on all sailings.
Please contact us to confirm that the ferry you are travelling on will have a bus before making any travel arrangements.
This stop is an exception and also accepts debit and credit payments.

Ticket Types

Non-Refundable: Non-Refundable tickets cannot be cancelled or refunded, and cannot have their locations changed. No Exceptions. General Seating is first-come, first-served.

Flexible: Flexible tickets are refundable, and changes to date, time, and location are available. Changes must be made at least 1 hour prior to scheduled travel. Refunds are available on unused tickets up to 15 days after the travel date. Flexible Tickets are $3.00+Tax more than a Non-Refundable ticket.  In the event of a cancellation and refund, the $3.00+Tax will not be refunded. General Seating is first-come, first-served.

To make Cancellations/Amendments

For those passengers who have purchased Flexible Tickets, Basic amendments can also be made by following the link in your confirmation email. If you would like to re-print/re-email your tickets, please login to your customer account on our online website. Please ask our staff if you would like assistance activating or using this feature.

Otherwise, please phone our Reservation Centre at 1-833-276-5841 (from 08:30-17:00 daily); or email reservations@bcconnector.com (emails answered from 08:30-17:00 Mon-Fri); for any amendment, cancellation, or questions.

Check-in & Boarding

Please present your digital ticket to the driver, along with your ID, upon check-in/boarding. (Printed tickets will be accepted if you cannot provide a digital one).

Regular Pickups — Pickup Times listed on the tickets are the times the bus will DEPART the stop. As such, we recommend arriving 10 minutes early for En-route stops, and 15 minutes early for bus depots and airports, to allow time for check-in and boarding.

Ferry Pickups — Passengers meeting the bus onboard a ferry sailing must check-in with the driver during the first 30min of the sailing. The bus picking you up is not guaranteed to have the logo for the service you are travelling on displayed.

Hotel Pickups — Please be ready and waiting at your stop a few minutes prior to the pickup time listed on your ticket. Bus may arrive up to 15min after the pickup time listed on your ticket, as the exact pickup time/order varies depending on traffic and which other hotels are being picked up at on the departure in question.

Unaccompanied Minors & Infants

Children/Youth/Students must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. The Company will not be responsible for unaccompanied minors while they are aboard our buses, transferring buses, or aboard the BC Ferries.

Unaccompanied Minors age 13-18 must travel with a photo ID that includes their name and birth date, in order to prove they are of sufficient age to travel alone when checking in with the driver.

Infants (Age 0-1) can travel free of charge if they travel on an adult’s lap. Only one infant can travel in this manner per adult. If you wish to have a seat for your infant, please purchase a toddler fare.