Travel Information

Know before you go

How do I change the date on my ticket?
Can I bring a checked bag?
Do you have a wheelchair-accessible lift or ramp?
How do I create an account?
Can I book a round trip with different locations?
Where can I store my luggage?
Can I bring my motorized scooter?
How do I know if I already have an account?
How do I cancel my ticket?
Can I bring my bike on the bus?
Do you have accessible fares?
Can I book tickets for someone else?

Frequently Asked Questions

Tickets & Fares

Adult
Age 19+.

BC Resident Adult
Age 19+ with valid BC ID (BC ID, Driver’s License, or Services Card).
Please show ID at check-in.

Senior
Age 65+.

BC Resident Senior
Age 65+ with valid BC ID (BC ID, Driver’s License, Services Card, or Gold Care Card).
Show ID at check-in.
Includes BC Ferries fare Mon–Thu (excludes select holidays).

Passengers with Disabilities
Valid CNIB (Canadian National Institute for the Blind), or AFI (BC Ferries Accessible Fare Identification) card.
One companion allowed at reduced fare.
Booking tip: Email reservations 72 hrs in advance (Online booking not available).

Travel Assistance Program (TAPS)
Valid TAPS form signed by doctor and completed by passenger.
Booking tip: Email reservations 72 hrs in advance (Online booking not available).

Post-Secondary Student
Age 19+ with valid student ID (not expired).
Show ID at check-in.
Booking tip: Type student (lowercase) in “Do you have a valid ID?” box.

Youth
Age 12–18.
Must be 13+ to travel alone

Child
Age 5–11.
Must travel with adult.

Toddler
Age 0–4 (seat required, no charge).
Must travel with adult.

Child Seats
Children ≤18 kg (40 lbs): must use approved car seat with lap belt.
Children >18 kg: lap belt only (no booster with lap belt).
Car seats are stored for free if vehicle is not equipped with seatbelts.
Parent/caregiver must provide car seat.
See ICBC for details.

Vancouver
The Vancouver Bus Depot at 1150 Station Street offers in‑person ticket purchases at the BC Ferries Connector ticket counter during office hours, daily from 6:00 a.m. to 3:15 p.m. (Hours of operation are subject to change without notice.)

For last‑minute, walk‑up ticket purchases for same‑day departures after the ticket counter has closed, refer to FAQ: Can I purchase tickets from the driver?

Victoria
BC Ferries Connector does not operate an office in Victoria. Tickets can be purchased online or by phone.
For last‑minute, walk‑up ticket purchases for same‑day departures in Victoria, refer to FAQ: Can I purchase a ticket in person from the driver?

Last-minute walk-up ticket purchase for departures can be purchased from the driver of the departure on a first-come first-served basis, only at 4 specific locations (restrictions apply).
 
Vancouver Bus Depot 
The driver can sell walk-up tickets during the check-in period 5-25 minutes prior to the departure time. Drivers can only sell tickets for the current departure that you have walked up for and cannot sell tickets for any other departure times or dates. Walk-up tickets are non-refundable, and do not offer any of the discounted rates such as BC Resident rates. Only Adult, Child, and Toddler rates are available for last-minute walk-up tickets.
 
Vancouver International Airport 
Drivers cannot sell tickets at this location, however you can purchase last-minute walk-up tickets from the Universal Skylynx check-in ticket counter at YVR International Arrivals during their daily hours of operation.
 
Victoria Bus Terminus 
The driver can sell walk-up tickets during the check-in period 5-25 minutes prior to the departure time. Drivers can only sell tickets for the current departure that you have walked up for and cannot sell tickets for any other departure times or dates. Walk-up tickets are non-refundable, and do not offer any of the discounted rates such as BC Resident rates. Only Adult, Child, and Toddler rates are available for last-minute walk-up tickets. 
 
Onboard select BC Ferries Sailings 
Please refer to FAQ: Can I be picked up on the ferry?

Ticket prices will vary depending on the date/time of booking and travel. Visit our Booking page for exact pricing and schedules.

  • Children, youth, and students must be 13+ to travel alone.
  • We are not responsible for unaccompanied minors on buses, during transfers, or aboard BC Ferries.
  • Minors aged 13–18 must carry photo ID showing name and birth date to confirm eligibility when checking in with the driver.

No. Round trips must start and end at the same locations.

If your return trip is to a different location, book two one-way trips instead. You can add multiple one-way trips in one transaction by clicking “Continue Shopping” after booking the first leg.

How to Change Your Ticket
  1. Open your confirmation email
  2. Click the blue “Click here” link next to the ticket you want to change
  3. Enter your new date and time
Can’t find your email?
  1. Log in to your account 
  2. Select Change Ticket
  3. Enter your ticket number and last name (case sensitive)
  4. Enter your new date and time
  • Changes may result in a transaction fee: $5.00 + tax per change
  • Additional charges apply if the new ticket is of higher value
  • Changes must be made at least 2 hours before departure
Need more help? Email reservations@bcfconnector.com with:
  • Ticket or transaction number
  • Details of requested changes
  • Contact phone number

Email reservations@bcfconnector.com by 1 PM PST the day before travel. Include:

  • Ticket or transaction number
  • Details of requested change
  • Contact phone number

Notes:

  • Changes to same or higher-priced locations allowed (fees apply)
  • Transaction Fee: $5.00 + tax per change applies
  • Transaction fees are non-refundable
  • Changes to lower cost locations are not allowed — please cancel and rebook instead

Tickets must be purchased online, by phone or in person prior to the bus leaving one of our three origin terminuses (Pacific Central Station, YVR (Vancouver Airport) and Downtown Victoria.)

  • Changes to same or higher-priced routes allowed (fees apply)
  • Changes to lower cost routes or passenger type not available
  • Refunds on unused tickets available if requested by 1 PM PST the day before travel
  • Transaction fees are non-refundable

No, passenger type cannot be changed after purchase. To change your passenger type you will need to cancel your ticket and buy a new one.

To cancel email reservations@bcfconnector.com with your ticket or transaction number and the reason for cancellation.

To cancel email reservations@bcfconnector.com with your ticket or transaction number and why you’re cancelling.

  • Refunds are available on unused tickets if requested by 1 PM PST the day before travel.
  • Transaction fees ($5.00 + tax) are non-refundable on cancelled tickets.

Yes! We offer service on select BC Ferries sailings for reservations and walk-up passengers.

Tsawwassen – Meet bus onboard

  • Book From: Vancouver Pickup: Vancouver -Tsawwassen– Meet Bus on board Ferry.
  • Pickup time = ferry sailing time (e.g., 11:00 = 11 AM sailing).
  • Ferry ticket not included—buy at BC Ferries foot-passenger desk.
  • Board as a foot passenger and check in with the bus driver within 30 minutes of sailing.

Swartz Bay – Meet bus onboard

  • Book From: Victoria and Pickup: Victoria – Swartz Bay – Meet Bus Onboard Ferry.
  • Pickup time = ferry sailing time (e.g., 17:00 = 5 PM sailing).
  • Ferry ticket not included—buy at BC Ferries foot-passenger desk.
  • Board as a foot passenger and check in with the bus driver within 30 minutes of sailing.

Walk-Up Tickets

  • Sold onboard during the first 30 minutes of sailing, first come, first served.
  • Service available on Tsawwassen/Swartz Bay sailings.
  • Email reservations@bcfconnector.com to confirm bus availability and luggage instructions before traveling.

Need more help?
Email us reservations@bcfconnector.com

Yes, you can purchase a ticket by phone. We accept credit card or debit Visa.
Phone number: 1-888-788-8840, press #1 for scheduled services, then #1 again for BC Ferries Connector

Phone Tips:
  • For cancellations, changes, or bookings, call at least 3 days before travel. Have your transaction number ready.
  • If you are outside of North America, please email us instead at reservations@bcfconnector.com
  • Lines can be busy—leave a voicemail with your name, phone number, and a short message.
  • Calls are returned in the order they are received.
  • For faster service, book online
Office hours:
  • May–Sept: 6:30 AM – 4:45 PM PST
  • Oct–Apr: 8:00 AM – 3:30 PM PST
  • Closed on: Sept 30, Oct 4, Nov 11, Dec 25, Jan 1

Accessibility

Yes, we have a wheelchair-lift service. You can book this online:
  • Select “Wheelchair Passenger (Wheelchair-Lift Required)” under Additional Services when booking.
  • Book your ticket at least 72 hours before your date of travel.
  • Lift-equipped coaches are limited and only available at certain locations.
  • If unavailable for your route/time, we’ll contact you to adjust your trip or issue a full refund.

Need more help?
Email reservations@bcfconnector.com for accessibility questions or assistance.

If you can board with assistance, we’ll store non-motorized mobility aids (walkers, foldable wheelchairs) under the coach free of charge.

  • Book online and select “Mobility Aid” under Additional Services when booking.
  • Book your ticket at least 72 hours before your date of travel.

Need more help?
Email reservations@bcfconnector.com for accessibility questions or assistance.

Yes, you can bring your motorized scooter.

  • Accepted free of charge if:
    • Weight ≤ 50 lbs
    • Battery can be removed by passenger or companion
  • Book online and select “Motorized Scooter” under Additional Services when booking.

Need more help?
Email reservations@bcfconnector.com for accessibility questions or assistance.

Passengers with valid disability ID are eligible for our Accessible Adult or Accessible Child Fare.

Accepted ID:
  • CNIB Card (Canadian National Institute for the Blind)
  • BC Ferries Accessible Fare Identification (AFI) Card
Booking details:
  • This fare cannot be booked online.
  • Email reservations@bcfconnector.com at least 72 hours before travel with:
    • Contact phone number
    • Request for Accessible Fare
Companion Policy:
  • One companion may also receive the reduced fare.

Passengers with a Travel Assistance Program (TAPS) form from Health BC are eligible for our TAPS fare.

Booking details:
  • This fare cannot be booked online.
  • Email reservations@bcfconnector.com at least 72 hours before travel with:
    • Contact phone number
    • Request for Accessible Fare
Requirements:
  • Form must be signed by a doctor and fully completed, including the confirmation number.
  • Present the form to the driver when boarding.

Luggage

Yes, you can bring one free checked bag per traveler, weighing 22.5 kg (50 lbs) or less, with maximum dimensions of 61 × 61 × 114 cm (24″ × 24″ × 45″). See luggage guide below.

Carry-on Personal Item:
1 item weighing 20 lbs or less, with maximum dimensions of 43.5 × 33 × 15.5 cm (17″ × 13″ × 6″).

Important: Bus overhead bins are smaller than airline bins. Standard airline carry-ons will not fit overhead. If your carry-on is too large, it will be stored underneath the bus with checked baggage.

Luggage Policy: All baggage must be tagged with the correct destination and include the passenger’s contact information. Please note that the company assumes no liability for lost, damaged, or stolen baggage—baggage remains the traveler’s responsibility.

Luggage Type (per passenger)

Dimensions/Restrictions

Weight

Fee

Carry On Personal Item

43.5 cm x 33 cm x 15.5 cm
(17″x 13″x 6″)

20lbs (Max)

Free

Checked Luggage (1st Piece)

61 cm x 61 cm x 114 cm
(24″x 24″x 45″)

50lbs (Max)

Free

Additional Checked Luggage
(up to 3 pieces)

61 cm x 61 cm x 114 cm
(24″ x 24″ x 45″)
Reservation Recommended.

50lbs (Max)

$10.50 per additional bag

Overweight Luggage
over 50lbs

Overweight luggage is not accepted. Weight must be reduced before loading.

50lbs (Max)

N/A

Oversize Luggage

61 cm x 61 cm x 114 cm (24″ x 24″ x 45″)
Maximum length: 7 foot 9 inches (7’9″).
Reservation Recommended

50lbs (Max)

$15.75 per bag

Bicycles

Must be in a proper bag or box to be accepted.
Reservation Recommended

50lbs (Max)

$42.00 per bike

Golf Clubs

Must be in a proper bag or box to be accepted.
Reservation Recommended

50lbs (Max)

$12.60 per set

Snowboards or Skis

Must be in a proper bag or box to be accepted.
Reservation Recommended

50lbs (Max)

$15.75 per board or pair

Surfboards

Must be in a proper bag or box to be accepted.
Maximum length: 7foot 9inches (7’9″).
Reservation Recommended.

50lbs (Max)

$31.50 per surfboard
Oversize & Specialty Baggage (refer to our luggage guide)
  • Accepted if space is available
  • Required reservation + pre payment
  • Must be in a box or bag
Size Rules:
  • Oversize = 61 × 61 × 114 cm (24″ × 24″ × 45″)
  • Max length = 7′9″ (7 feet 9 inches)
Weight Limit
  • Over 22.5 kg / 50 lbs is NOT accepted.
  • Reduce weight before transport.
  • We may deny boarding if baggage exceeds 50lbs

Check FAQs: Can I bring a checked bag and Prohibited and restricted baggage before booking

Need help?
Email reservations@bcfconnector.com

Liability claims:
  • Travelers 12+ years: Up to $100 per person
  • Travelers 11 & under: Up to $50 per person
Loss or damage claims:
  • Must be reported within 10 days of travel
  • Lost items only

It’s your responsibility to make sure your baggage is allowed before you travel.

Restricted Baggage
Allowed only under specific conditions:
  • Aerosols – Under 1L, checked baggage only
  • Alcohol – Checked baggage only, securely packed
  • Sporting Goods – Checked baggage only, in box or bag
  • Sharp Objects – Checked baggage only
    • Prohibited: swords, sabers, meat cleavers
  • Fragile or Valuable Items (greater than $100)
  • Allowed if not prohibited
  • Passenger responsible for insurance
  • The Company’s liability applies to:
    • Loss only
    • Up to the listed maximum
    • No coverage for damages
Prohibited Baggage
Not allowed on any service and includes:
  • Firearms & Ammunition
  • Explosives & Flammables
  • Radioactive Materials
  • Dangerous Goods (chemicals, large aerosols, compressed gas, fuel)
  • Martial Arts / Self-defense items
  • Any illegal or controlled substances
Fragile or High-Value Baggage
Allowed if not prohibited and meets all baggage rules (weight, size, specialty, restricted).
  • If your baggage is fragile or worth more than $100, you are responsible for getting insurance independently.
  • The Company’s liability:
    • Loss only
    • Up to the listed maximum
    • No coverage for damages

Need more help?
Email reservations@bcfconnector.com

We cannot accept items unless the passenger is traveling with them.

Customer Accounts

Account Creation
If you purchased tickets for BC Ferries Connector, VI Connector, Tofino Bus, or Mount Washington Ski Bus, an account was automatically created for you but has not yet been activated.

You need an activation email. Email reservations@gowilsonsgroup.com with:
  • First & last name
  • Email address used for purchase
  • Phone number used for purchase

Our team will send you an activation email. Click the password reset link in that email and set your password.

Why create an account?
  • Track all your purchases & travel info
  • View unused bundles or passes
  • Reprint or access lost tickets
  • Save time—no need to re-enter passenger details for new bookings

Click sign-in

Select the Register

Fill in the required information

Go to your email and click the link. (Link expires after 6 hours)

Select the Sign-In button again.

Log-in using your customer number. (You can switch to email log-in by selecting the option in your profile once you are logged in).

First-time login
  • Use your Customer # as the username
  • Enter your password
Login with email
You can turn this option on in your account:
  • Login with Customer #
  • Tap Menu (top right, person icon)
  • Go to Profile
  • Enable “Login with Email”
  • Save your profile

Need more help?
Email reservations@bcfconnector.com

Login with Email Address

Want to use your email instead of your Customer #?
First, enable this option in your account settings.

Steps:
  • Log in using your Customer #
  • Tap the Menu (top-right, person icon)
  • Go to Profile
  • Turn on Login with Email
  • Save your changes
Need more help?

Email reservations@bcfconnector.com

Booking Online

For step by step instructions for how to buy tickets on our booking platform download our Booking Guide

Type yes (lowercase) if applicable.

Yes, you can.

Passenger Information
Enter details for the person traveling.
(This is what the driver sees for check-in.)
Inform them about any rules, restrictions, or required IDs before travel.

Customer Information
Enter details for the person paying.
This person receives all communications from the company.

No. We are not allowed to make any exceptions.

Service for Duke Point and the Gulf Islands is limited.

Arriving via Tsawwassen → Vancouver/YVR/Cruise Terminal
  • Reservation Required (No walk-up tickets)
  • Ferry ticket NOT included
  • Duke Point: Buy ferry ticket at BC Ferries Foot Passenger Desk (Duke Point → Tsawwassen)
  • Gulf Islands: Buy ferry ticket at your terminal (→ Tsawwassen)
  • Choose a ferry sailing that arrives before our bus pickup time
  • Important: Our bus is NOT on the ferry. You will be travelling as a foot passenger.
  • After ferry arrival:
    • Walk off ferry → Berth 3 → stairs/elevator to ground level
    • Look for BC Ferries Connector / Wilson’s / Universal Coach Lines
    • Do NOT exit at regular passenger exit
  • Board bus → continue to your destination
Going to Duke Point/Gulf Islands via Tsawwassen
  • Reservation Required
  • Walk-up tickets: Vancouver Bus Depot only
  • Check ferry availability before buying your ticket
  • Driver gets ferry boarding pass for next available sailing
  • Drop-off at Berth 3 → passenger walks to ferry as foot passenger
Going to Fulford Harbour (Salt Spring)
  • Reservation Required
  • Walk-up tickets: Vancouver Bus Depot only
  • Check ferry availability before buying our ticket
  • Requires 2 ferries:
    • Tsawwassen → Swartz Bay
    • Swartz Bay → Fulford Harbour
  • Driver provides through-fare boarding pass
  • Passenger walks off ferry at Swartz Bay → transfers to Fulford ferry

Need more help?
Email reservations@bcfconnector.com

Available only on select departure times. Pre-reservation required.

Vancouver Hotel Pickups: (Morning only):
  • October to April: 8:15am
  • May to September: 8:15am, 10:15am
Vancouver Hotel Drop Offs: (Afternoon only)
  • October to April: 15:45pm
  • May to September: 15:45pm, 17:45pm
There are several possibilities:
  • Check out our Schedules page to make sure the route you want is operating on the day in question.
  • Certain locations are not currently available but still appear in the drop-down list.
  • If you are trying to select a Vancouver hotel pick up, they do not always show as available due to limitations on the number of stops we can make in a single trip- it is possible that the trip is still available, please contact us at reservations@bcfconnector.com
  • The combination of locations you are selecting might not be available due to schedules not lining up.
  • The locations you have selected might be one-way only locations and not be available for round-trip travel. Specifically, the Swartz Bay, Tsawwassen, Douglas & Discovery, and the Hwy 17 at Hwy 10 (Trunk Road) locations, can only be used for one-way trips.
  • If none of the above options work, please email us at reservations@bcfconnector.com for further assistance.ion still in dropdown but not active

Select the time you wish to travel from the list of options and click Next.

Before you continue you must:

  • Fill in First Name, Last Name, Email, and Checked Baggage field for every passenger.
  • If you selected a special fare, make sure “Do You Have a Valid ID?” is answered correctly. Click the help icon for guidance.

Additional Information

We can not allow pets on our vehicles at this time.
Exception:
  • Service animals for passengers with disabilities are permitted
  • Requirements: Present valid Guide or Service Dog Certification
  • Check “Service Dog” option during booking
Seatbelt Policy
  • Some buses have seatbelts/lap restraints
  • If your bus is equipped, B.C. law requires all passengers to wear them at all times
Important:
  • Drivers will remind you, but you are responsible for compliance.
  • By booking, you agree to:
    • Inform all travelers you’ve booked for that seatbelt use is mandatory
Child Safety Requirements
  • Up to 18 kg (40 lbs):
    • Must ride in an approved CMVSS car seat (provided by parent/caregiver)
    • Car seat secured with lap belt in seatbelt-equipped vehicles
Over 18 kg (40 lbs):
  • Must use lap belt restraint
  • Booster seats cannot be used with lap belts only
If no seatbelts on bus:
  • Car seats will be stored with checked luggage at no extra charge

For full details, visit ICBC’s child car seat guidelines

Missed your departure?
BC Ferries Connector leaves on time. We can not wait for late passengers or delayed flights.

If you miss your bus:
Email reservations@bcfconnector.com and we will assist you in booking the next available bus.

There is no designated parking for our customers.

Reminders:
  • Do NOT park in prohibited spaces at pick-up locations
  • Respect nearby businesses
  • Illegal parking may result in tickets or towing
We are not responsible for vehicles that are ticketed, towed, or damaged.
Lost & Found

Claiming items: Available for pickup during business hours at the location holding the item.

Policy:
  • Items kept for 30 days
  • If we confirm your item, we’ll hold it for 7 days (unless arranged otherwise)
  • Unclaimed items will be donated to charity

Yes, visit we offer several discounts for BC Residents. Visit our Special Offers page for more details. We also sell Bus Bucks gift cards.

  • Passenger Policy
    No smoking or vaping allowed on our buses.
    Please be respectful of fellow passengers. Unruly or disruptive behavior will not be tolerated and may result in removal from the bus. Passengers removed for misconduct will not receive compensation or refunds, and we are not responsible for arranging onward transportation.