Know Before You Go
COVID-19 Safety Guidelines
The health and safety of our passengers, staff and community continue to be our top priority as we begin to restart services. As such, the return of our operations will not be a “return to normal”. Along with increased cleaning procedures, we have implemented several new health and safety policies that reflect those approved by WorkSafe BC, Transport Canada, and the Provincial Health Authorities. We will continue to move cautiously forward as we navigate through this difficult time, keeping all those who have been affected close at heart and with gratitude towards all those who have been working tirelessly to help BC flatten the curve.
For more information, please see our full COVID Safety Plan.
What you need to know
BC Ferries Connector will be resuming a reduced service starting Friday, July 17th, 2020.
Our modified schedule will operate Friday through Monday with the following departure times:
Vancouver to Victoria
| Depart Vancouver (Bus Terminal) | Depart Tsawwassen (BC Ferry Terminal) | Arrive Swartz Bay (BC Ferry Terminal) | Arrive Victoria (Bus Terminal) |
|---|---|---|---|
| 9:45 am | 11:00 am | 12:35 pm | 1:20 pm |
| 3:30 pm | 5:00 pm | 6:35 pm | 7:20 pm |
Victoria to Vancouver
| Depart Victoria (Bus Terminal) | Depart Swartz Bay (BC Ferry Terminal) | Arrive Tsawwassen (BC Ferry Terminal) | Arrive Vancouver (Bus Terminal) |
|---|---|---|---|
| 9::45 am | 11:00 am | 12:35 pm | 1:40 pm |
| 3:45 pm | 5:00 pm | 6:35 pm | 7:40 pm |
Booking Tickets
Currently, our call center remains closed. Tickets can be purchased on our website at www.bcfconnector.com or from Pacific Central Station in Downtown Vancouver. Tickets can also be purchased on board BC Ferries during the first 30 minutes of the sailing. Reservations are required prior to boarding the bus. Vouchers from third party sellers (ie. TripAdvisor, Harbour Air, Clipper Vacations) will continue to be accepted by our driver.
Payment Options
At this time, we will no longer be accepting cash payments at our on-board kiosk. Payment can be made via debit or credit cards. Our machines are equipped with tap purchases to a max. of $250 dollars for Credit Cards and $100 for Debit.
PPE/Masks
As per BC Ferries regulations, you will be asked if you are in possession of a face covering for your mouth and nose and if you agree to wear it if you cannot maintain 2m/6ft of physical separation from other passengers. Passengers who fail to comply will be denied boarding.
Social Distancing
To maintain an appropriate distance between passengers, we will be spacing out seating on our buses with 1 person per row or 2 from the same household, to a maximum capacity of 50%.
Food and Drink
Currently, we ask that all passengers refrain from bringing any food or beverage items on the bus. We reserve the right to ask that any passengers safely and appropriately dispose of their items before entering the bus.
Loading and Unloading
Upon arrival at each stop, please stay seated until instructed to exit the bus at each of our stops.
Washrooms
Unfortunately, at this time, washrooms onboard will not be in service.
Cancellation of Service
BC Ferries Connector reserves the right to cancel any scheduled run due to low passenger counts. Should this occur, a full refund will be offered to any passengers that are affected.
COVID Screening Questions
BC Ferries Connector reserve the right to screen passengers for symptoms of COVID-19 using a series of questions (see below for an example). Passengers will be denied boarding if they answer yes or refuse to answer any screening questions. Passengers who display symptoms will be refused transportation and referred to the provincial government self-assessment tool, consistent with Transport Canada COVID-19 travel restrictions.
- Do you have a fever and a cough?
- Do you have a fever and breathing difficulty?
- Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
- Are you the subject of a provincial/territorial or local public health order?