Know Before You Go
COVID-19 Safety Guidelines
The health and safety of our passengers, staff and community continue to be our top priority as we begin to restart services. As such, the return of our operations will not be a “return to normal”. Along with increased cleaning procedures, we have implemented several new health and safety policies that reflect those approved by WorkSafe BC, Transport Canada, and the Provincial Health Authorities. We will continue to move cautiously forward as we navigate through this difficult time, keeping all those who have been affected close at heart and with gratitude towards all those who have been working tirelessly to help BC flatten the curve.
For more information, please see our full COVID Safety Plan.
What you need to know
BC Ferries Connector will be resuming a reduced service starting Friday, July 17th, 2020.
Our modified schedule will be operating Friday, Saturday, Sunday, Monday & Wednesday until further notice.
Currently, our call center remains closed. Tickets can be purchased on our website at www.bcfconnector.com or from Pacific Central Station in Downtown Vancouver. Tickets can also be purchased on board BC Ferries during the first 30 minutes of the sailing. Reservations are required prior to boarding the bus. Vouchers from third party sellers (ie. TripAdvisor, Harbour Air, Clipper Vacations) will continue to be accepted by our driver.
At this time, we will no longer be accepting cash payments at our on-board kiosk. Payment can be made via debit or credit cards. Our machines are equipped with tap purchases to a max. of $250 dollars for Credit Cards and $100 for Debit.
As of Monday, August 24th, 2020, all passengers will be required to wear a face mask or face covering for the duration of their trip. All passengers are required to bring their own face mask or face covering and place it around their mouth and nose prior to boarding the bus. Wilson’s reserves the right to refuse passengers on-board if a face mask or face covering is not worn. For more information please review our face coverings communication
Adjusted Seating Capacity
To maintain an appropriate distance between our drivers and passengers on board, the first row of seats onboard the coach will be left empty. Further adjustments to seating capacities have been made in order to facilitate physical distancing on board when required (ie. Passenger is unable to wear a face mask or covering).
Food and Drink
Currently, we ask that all passengers refrain from bringing any food or beverage items on the bus. We reserve the right to ask that any passengers safely and appropriately dispose of their items before entering the bus.
Loading and Unloading
Upon arrival at each stop, please stay seated until instructed to exit the bus at each of our stops.
Unfortunately, at this time, washrooms onboard will not be in service.
Cancellation of Service
BC Ferries Connector reserves the right to cancel any scheduled run due to low passenger counts. Should this occur, a full refund will be offered to any passengers that are affected.
COVID Screening Questions
BC Ferries Connector reserve the right to screen passengers for symptoms of COVID-19 using a series of questions (see below for an example). Passengers will be denied boarding if they answer yes or refuse to answer any screening questions. Passengers who display symptoms will be refused transportation and referred to the provincial government self-assessment tool, consistent with Transport Canada COVID-19 travel restrictions.
- Do you have a fever and a cough?
- Do you have a fever and breathing difficulty?
- Have you been refused boarding in the past 14 days due to a medical reason related to COVID-19?
- Are you the subject of a provincial/territorial or local public health order?