TRAVEL INFORMATION

TRAVEL WITH BC FERRIES CONNECTOR, VICTORIA AND VANCOUVER
DOWNTOWN VANCOUVER & YVR AIRPORT TO/FROM DOWNTOWN VICTORIA

Location of Depots

  • VICTORIA BUS TERMINAL
    Capital City Station
    721 Douglas Street
    Victoria, BC
    Get Directions
  • VANCOUVER BUS TERMINAL
    Pacific Central Station
    1150 Station Street
    Vancouver, BC
    Get Directions

RESERVATIONS

IMPORTANT: Reservations are required for guaranteed boarding. Passengers without reservations will be served on a “first come, first served” basis and are NOT guaranteed a seat.  Please note that walk ups are NOT permitted on any 5:45 am departures.

Reservations are required for all services including downtown to downtown, enroute and hotel pick-up; onboard BC Ferries, Cruise Ship (Canada Place and Ballantyne) Services. Passengers without reservations will be served in “first come, first served” order. We cannot guarantee boarding without a reservation, as space is subject to availability.

On board the Ferry: For those customers requiring service between Vancouver & Victoria (or reverse direction) but are purchasing their ticket on board BC Ferries please note that our BC Ferries Connector ticket counter onboard the ferry is open for ticket sales the first 30 minutes of the sailing only. You may purchase your ticket directly from the BC Ferries Connector Driver at the ticket counter.  Note: reservations and prepaid ticket are suggested for this service as seats are subject to availability.  We cannot guarantee that a seat will be available unless a prepaid reservation has been made. Please see your BC Ferries Connector driver for more details.

BUS STATIONS PICK UP

Vancouver Bus Depot  is Pacific Central Station – If you have a reservation, please proceed directly to Bay 9 at Pacific Central Station and the driver will check you in upon boarding.

Victoria Bus Depot is Capital City Station – If you have a reservation, there is no need to check in at the counter unless you are making a change.   Driver check in is curbside.

ENROUTE PICK-UP AND DROP-OFF SERVICE (VICTORIA AND/OR VANCOUVER)

Reservations and pre-payment are required; please ensure reservation is made 24 hrs prior to departure. BC Ferries Connector has specific or designated pickup and drop-off points. Advise driver directly of your drop-off point.

YVR (VANCOUVER INTERNATIONAL AIRPORT) TO/FROM VICTORIA

Please check-in at the Pacific Coach Lines ticket counter which is located in the International Arrivals Terminal on the Arrivals level prior to boarding. Bus departure location is located directly outside the terminal, close to the ticket counter. Please refer to our YVR Victoria Link schedule for current departure/arrival information. Some departures require coach transfer at Tsawwassen ferry terminal (driver will handle luggage)

This bus will be operated by Pacific Coach Lines from YVR and will connect with a BC Ferries Connector bus at Tswassen ferry terminal.

Please note the 7:40pm departure from YVR Airport (when operating) terminates at Swartz Bay.

Enroute pick-up and drop off service is also available at the River Rock Casino Resort (located close to Casino entrance), reservations and prepayment required.

IMPORTANT INFORMATION:  When reserving your transportation from Downtown Victoria to YVR Airport, please consider road, weather and traffic conditions; it is recommended that allowance is made for this when selecting your departure time from downtown Victoria.

The following are the times that airlines require check-in for departure:

International Departures: Three hours prior to scheduled airline departure time
Domestic Departures: One to 1.5 hours prior to scheduled airline departure time

UNACCOMPANIED MINORS

Children/Students must be 15 years of age or older to travel unaccompanied by an adult on BC Ferries Connector.

 

CANCELLATION / NO SHOW / AMENDMENT

In cases of Cancellation or No-Show for confirmed reservations made within 24 hours or less prior to departure time, tickets are 100% non-refundable. Passengers who wish to revise their departure time may do so without penalty up to 24 hours prior to departure.

BAGGAGE

We are pleased to provide baggage storage onboard our coaches. Please ensure that you have placed the correct destination tag on your baggage. Baggage is limited to 2 pieces, not to exceed 22.5 kg (50 lbs.) per piece and 1 carry-on (15 lbs and under).

Luggage per passengerDimension per pieceWeight per pieceFee per piece
1-Carry On23 cm x 40.5 cm x 50.5 cm(9" x 16" x 20")15 lbs or lessNO FEE
2-Checked piece luggage61 cm x 61 cm x 114 cm(24" x 24" x 45")50 lbs or lessNO FEE
3-Checked piece luggage over 2 pieces61 cm x 61 cm x 114 cm(24" x 24" x 45")50 lbs or less$15.75/additional bag
Overweight Luggage
Passenger is responsible for reducing and loading luggage
weight must be reduced50 lbs (max)N/A
Oversize Luggageover 61 cm x 61 cm x 114 cm(24" x 24" x 45")50 lbs or less$15.75

All baggage must be tagged with an appropriate destination baggage tag. We are not responsible for lost or stolen baggage; baggage is the responsibility of the traveler.

Please note: BC Ferries Connector is able to transport items which are “Restricted” onboard BC Ferries; service is available from “depot to depot” only i.e. Downtown Vancouver (Pacific Central Station), YVR (Vancouver International Airport) or Downtown Victoria (Capital City Station). Items include Boxes, Food, Fragile items, Golf Clubs, Skis and Snowboards.

BIKE, SKIS, SNOWBOARDS, & GOLF CLUBS

These items will be accepted for transport on a space available basis and must be properly contained (box or bag). We are not responsible for damages to any equipment that is carried.

  • Bikes in Regular boxes $40.00 (+tax)  
  • Bikes in Oversized Boxes  $50.00 (+tax)
  • Bicycle service is available (with reservations for bicycle) from Pacific Central Station; Capital City Station Victoria Terminal; YVR Airport.
  • Golf club carriage $30.00 (+tax)
  • Snowboards or skis  $30.00 (+tax)

 

BAGGAGE STORAGE

Storage is available at Capital City Station in Victoria for short term, full day, and overnight.

Short term (up to 4 hours) – $8 per bag
Full Day (7am – 8pm) – $12 per bag
Overnight (7am to 8pm the following day) – $20 per bag

PET POLICY

We cannot accommodate the carriage of pets. Exception: People with Disabilities (CNIB or DSI card required) service animals accompanying an individual inside the coach. Valid Guide or Service Dog Certification must be presented.

WHEELCHAIR ACCESSIBLE SERVICES

BC Ferries Connector Lines has a limited number of wheelchair lift equipped coaches in its fleet. For passengers who require the service of a wheelchair lift equipped coach, we require reservations and full prepayment AT LEAST 48 hours in advance of the trip. While we will do our utmost to provide this service, the service is subject to confirmation.

Please note due to safety considerations wheelchair lift services are available for embarkation (boarding) and disembarkation at originating departure locations only; Victoria Bus Terminal (Capital City Station), Vancouver Bus Terminal (Pacific Central Station) and YVR (Vancouver International Airport).  For passengers who use non-motorized mobility aids i.e. walkers and are able to board the coach with some assistance, we are able to store the non-motorized mobility aid under the coach. Motorized scooters cannot be carried. We require that you phone us at least 48 hours before your departure to request assistance, and that you be at the depot/terminal no less than 30 minutes prior to departure for boarding.