- ▸ Fare Types
Adult
Passengers age 19+.
BC Resident Adult
Passengers age 19+ with a valid form of British Columbia ID are eligible for our BC Resident Adult fare. Valid forms of ID are a BC ID, BC Driver’s License, or BC Services Card that must be shown to the driver at check-in.
When booking: Type yes in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘yes’ is case sensitive and must be lowercase.)
Senior
Passengers age 65+.
BC Resident Senior
Passengers age 65+ with a valid form of British Columbia ID are eligible for our BC Resident Senior fare. This fare is offered in partnership with BC Ferries, who provide BC Resident Seniors with a free ferry fare on certain days of the week (excluding select holidays). Valid forms of ID are a BC ID, BC Driver’s License, BC Services Card or the old BC Care Card (must be the Gold Care Card, as the old Care Cards do not have birth dates on them) that must be shown to the driver at check-in.
When booking: Type yes in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘yes’ is case sensitive and must be lowercase.)
Disabled Passenger
Passengers with certain forms of disability ID are eligible for our Disabled Adult and/or Disabled Child Fare. The disability ID must be either a valid CNIB (Canadian National Institute for the Blind), or DSI (BC Ferries Disability) card to show the driver during check-in. Passengers with the correct ID are allowed one companion who can receive the reduced fare as well. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center at least 72 hours in advance of when you wish to travel, to allow one of our reservation agents to contact you and arrange this fare.
Travel Assistance Program (TAPS)
Passengers who have been issued a Travel Assistance Program (TAPS form) from Health BC are eligible for our TAPS fare. The pass must be signed by a doctor and completely filled out by the passenger (including the confirmation number), in order to give to the driver when boarding. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center at least 72 hours in advance of when you wish to travel, to allow one of our reservations agents to contact you and arrange for this fare.
Post-Secondary Student
Passengers age 19+ with a valid ID for a Post-Secondary Institution are eligible for our Post-Secondary Student fare. A valid student ID (cannot be expired), for a post-secondary institution must be shown to driver during check-in.
When booking: Type student in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘student’ is case sensitive and must be lowercase.)
Youth
Passengers age 12-18. Please note: 12-year old youths cannot travel unaccompanied by an adult/guardian.
Child
Passengers age 5-11. Children cannot travel unaccompanied by an adult/guardian.
Toddler
Passengers age 0-4 with seat assignment. Toddlers cannot travel unaccompanied by an adult or guardian.
Child Seats for Toddlers/Children:
Children weighing up to 18 kg (40 lbs.) who board a seatbelt equipped vehicle are required to ride in an approved CMVSS car seat supplied by the child’s parent or caregiver, and be secured to the vehicle using the seatbelt (lap belt). Children over 18 kg (40 lbs.) are required to use the lap belt restraint system; however, booster seats are not to be used with only a lap belt restraint system. In the event a passenger brings a car seat and the vehicle is not equipped with seatbelts or restraints, The Company will store the car seat with the checked luggage for no charge. Visit the ICBC website for specific details on child car seats. ICBC Website: https://www.icbc.com/brochures/Pages/child-car-seats.aspx
It is the responsibility of the child’s parent/caregiver to provide car seat(s) where required. The Company is not responsible for supplying car seats, nor can The Company guarantee compatibility of any car seat with its vehicles, if equipped with seatbelts/restraints.
- ▸ Rates & Fares
Rates and Fares may vary based on the date/time of travel and the date/time of booking. Please visit our Book Now page for exact pricing and schedules based on your travel information.
- ▸ Unaccompanied minors
Children/Youth/Students must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. The Company will not be responsible for unaccompanied minors while they are aboard our buses, transferring buses, or aboard the BC Ferries.
Unaccompanied Minors age 13-18 must travel with a photo ID that includes their name and birth date, in order to prove they are of sufficient age to travel alone when checking in with the driver.
- ▸ Can I book a round trip to different locations?
No. Round trips must be to/from the exact same locations each way. If you would like to book a trip that has different locations on the return, you would need to book your trip as two different one-way trips. (You can book multiple one-way trips on the same transaction by clicking the continue shopping button after booking the first part of the trip).
- ▸ Flexible Tickets
Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Passengers who bought “Non-Refundable Tickets” prior to November 6th 2022, the Non-Refundable ticket cancellation rules still apply to those tickets.
- ▸ How do I change the date of travel on a ticket?
Date and Time Changes: For those passengers who have purchased Flexible Tickets, Basic date and time changes can be made using our convenient online self-service feature. Changes to date using our self serve feature are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes and there will also be potential additional charges, if the new ticket is more expensive than the previous one.
How to Change the Date or Time of Departure:
- Go to your confirmation Email.
- Click the blue ‘Click here’ link in your confirmation email next to the ticket you wish to change.
- Enter the new date and time.
Can’t find your confirmation email? No Problem! Try these instructions instead:
- Select Change Ticket
- Manually enter your ticket number
- Manually enter the last name of the passenger (as spelled on the ticket, case-sensitive)
- Enter new date and time.
Please email our reservation center if you would like assistance with any part of this process, and include the ticket or transaction numbers, the details of your requested changes, and a contact phone number. Reservation Email: reservations@bcfconnector.com
Flexible Ticket Policy:
Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Passengers who bought “Non-Refundable Tickets” prior to November 6th 2022, the Non-Refundable ticket cancellation rules still apply to those tickets.
- ▸ How do I change the location of travel on a ticket?
Location Changes: You must email our reservation center before 1pm PST the day PRIOR to the scheduled travel date/time to make a change to your locations. Changes to a similar or more expensive location can be made to the existing ticket, though there will be a cost associated with the change. A “Transaction Fee” of $5.00 +tax will be charged for all changes. Changes to a cheaper location are not available, but passengers are welcome to cancel their ticket and book a new one with the cheaper location. Any “Transaction Fees” paid on any of your purchases will not be refunded. Please email our reservation center to request a change of location, and include the ticket or transaction numbers, the details of your requested changes, and a contact phone number. Reservation Email: reservations@bcfconnector.com
Flexible Ticket Policy:
Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Passengers who bought “Non-Refundable Tickets” prior to November 6th 2022, the Non-Refundable ticket cancellation rules still apply to those tickets.
- ▸ I bought a ticket with the wrong passenger type; can I change to the correct one?
We are unable to change the passenger type once a ticket has been purchased.
Passengers who bought Flexible Tickets are welcome to cancel the ticket and book a new ticket with the correct passenger type, however any transactions fees you have paid will not be refunded. If you are a Flexible ticket holder, and wish to cancel your ticket and rebook with the cheaper fare, please email our reservation center to request a cancellation, and include the ticket or transaction numbers, as well as the details of your cancellation. Reservation Email: reservations@bcfconnector.com
Flexible Ticket Policy:
Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Passengers who bought “Non-Refundable Tickets” prior to November 6th 2022, the Non-Refundable ticket cancellation rules still apply to those tickets.
- ▸ How do I cancel my tickets?
Flexible Ticket: Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Please email our reservation center to request a cancellation, and include the ticket or transaction numbers, as well as the details of your cancellation. Reservation Email: reservations@bcfconnector.com
- ▸ Where can I purchase tickets in person?
Walk-Up Tickets
Walk-up tickets for same day travel and pre-reservation tickets for future travel are both available in person at our bus depots during specific time periods. Please note that these in-person times are limited, so we do recommend pre-reserving your tickets online whenever possible.
Regular Hours:
Victoria Bus Depot: Capital City Station, 721 Douglas Street, Victoria BC.
Ticket Counter Hours
October-April: Open 08:00am-3:30pm PST.
Victoria Bus Depot will be closed on the following dates: February 19th, 2024; March 29th, 2024.
Payment Types Accepted at Victoria Depot: Cash**, Debit Card, Credit Card.
**Please note that Victoria Bus Depot will only be accepting cash payments up until January 31st, 2024. Starting February 1st, 2024, the Victoria Bus Depot will only accept debit card or credit card payments.
Vancouver Bus Depot: Pacific Central Station, 1150 Station Street
Ticket Counter Hours
Open 06:00am-9:30am
Open 11:00am-11:30am
Open 1:00pm-3:30pm
Payment Types Accepted at Vancouver Depot: Cash, Debit Card, Credit Card
Onboard Select BC Ferries Sailings
Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferries and are not travelling on all sailings.
Please contact us by email at reservations@bcfconnector.com to confirm that the ferry you are travelling on will have a bus, and what to do with luggage, before making any travel arrangements.
- ▸ Can you pickup passengers onboard the ferry?
Yes. We do offer a service to meet passengers onboard select BC Ferries Sailings, both reservation and walkup.
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Tsawwassen – Meet Driver/Bus on Ferry:
- Make a reservation for the ‘From location’ of Tsawwassen and the ‘Pickup location’ of Tsawwassen – Meet Bus and Driver Onboard the Ferry.
- Reservation is for a specific departure and sailing. The pickup time listed for this stop is the sailing time.
- Example: 11:00 pickup would mean you need to be on the 11am sailing.
- Example: 17:00 pickup would mean you need to be on the 5pm sailing.
- Ferry Ticket not included.
- You must purchase a ferry ticket for the correct sailing from Tsawwassen to Swartz Bay from the BC Ferries foot-passenger desk at the Tsawwassen ferry terminal.
- Board the ferry for your sailing as a foot passenger.
- You must check in with the bus driver at their desk on the passenger desk of the ferry within the first 30 minutes of sailing.
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Swartz Bay – Meet Driver/Bus on Ferry:
- Make a reservation for the ‘From location’ of Swartz Bay and the ‘Pickup location’ of Swartz Bay – Meet Bus and Driver Onboard the Ferry.
- Reservation is for a specific departure and sailing. The pickup time listed for this stop is the sailing time.
- Example: 11:00 pickup would mean you need to be on the 11am sailing.
- Example: 17:00 pickup would mean you need to be on the 5pm sailing.
- Ferry Ticket not included.
- You must purchase a ferry ticket for the correct sailing from Swartz Bay to Tsawwassen from the BC Ferries foot-passenger desk at the Swartz Bay ferry terminal.
- Board the ferry for your sailing as a foot passenger.
- You must check in with the bus driver at their desk on the passenger desk of the ferry within the first 30 minutes of sailing.
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Walkup Tickets
Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferry routes and are not travelling on all sailings.
Please contact us by email at reservations@bcfconnector.com to confirm that the ferry you are travelling on will have a bus, and what to do with luggage, before making any travel arrangements.
- ▸ Can I purchase, amend, or cancel tickets over the phone?
Yes, the BC Ferries Connector does answer inquiries and allow ticket purchase (credit card or debit visa card only), over the phone.
Phone lines are open from 8am-2:30pm daily except for statutory holidays. Please note that our staffing is very limited at this time, so please expect to need to leave us a voicemail with your name, phone number, and a short message describing your inquiry. Our staff will return voicemails as soon as possible, and in the order received, but there will be delays to our responses and not all voicemails will be answered on the same day that the message is left with us. We highly recommend making bookings tickets through our website instead of over the phone whenever possible, as well as checking out the Frequently Asked Questions page on our website for basic luggage, accessibility, and purchase inquiries.
If you are looking for information, want to make a cancellation or amendment, or wish to make a booking over the phone, we recommend you call us a minimum of 3 days in advance of the date you are supposed to travel, to allow time for us to return your call and assist you prior to your travel date. If you are calling about travel that has already been purchased, have your transaction number available and ready to tell the reservations staff. For those calling us from outside North America, we are unable to call back international phone numbers, so we recommend sending us an email instead of leaving a voicemail in that case. Our reservations phone number is 1-888-788-8840, select line #1 for scheduled services, and then line #1 again for the BC Ferries Connector.
Phone Hours:
- 8am-2:30pm (PDT)
- Phone reservations and inquires are NOT available on the following dates: December 25th & 26th 2023, January 1st 2024.