Cross water bus travel between Nanaimo and Vancouver
*Service starts June 12th , 2026 Trying to book travel between Victoria and Vancouver?Pickup and drop off locations
Stop is located at the Woodgrove Centre, at the Transit Exchange near Mall Entrance #3 and the Woodgrove Arcade. Woodgrove Exchange Bay D, Transit Stop ID# 109925.
Pickup: Stop is located at the southbound transit stop across Bowen Road from the Beban Park Complex. “Bowen Rd at Beban Park Complex” stop ID#110022.
Drop Off: Drop off is located at the transit stop in front of Beban Park Complex on Bowen Road. Transit stop ID# 109992.
Pickup: Stop is located at the transit stop in front of Port Place Shopping Centre on Front Street. “Dwtn Nanaimo Exch H Bay” transit stop ID# 109873.
Drop Off: Drop off is at the transit stop across Front Street from Port Place Shopping Centre. “Dwtn Nanaimo Exch C Bay” transit stop ID# 104179.
Stop is located at the transit stop in front of the VIU management building, at the VIU bus exchange. “Bay D at VIU Exch” transit stop ID# 110520.
Name of option to choose in our booking system: Nanaimo – Duke Point – Meet Bus and Driver Onboard Ferry
Ferry ticket not included. You must purchase a ferry ticket for the correct sailing from Duke Point to Tsawwassen from the BC Ferries foot-passenger desk at the Duke Point ferry terminal. Board the ferry for your sailing. You must check in with the bus driver at their desk on the passenger desk of the ferry within the first 30 minutes of sailing. You will need to keep your luggage with you during the ferry sailing. The driver will take your luggage from you and check it in at the end of the sailing when you board the bus.
Please note: Our bus service only runs on specific Duke Point-Tsawwassen ferry sailings and on-board seats are limited. If you have any questions regarding this booking, what to do with luggage, or which ferry sailing you should be on, please call us at 1-888-788-8840 for assistance.
This location can only be booked as a one-way trip.
Name of option to choose in our booking system: Nanaimo – Duke Point – Ferry Terminal
Drop off location is onboard the Tsawwassen to Duke Point ferry sailing. Passengers should disembark the bus after boarding the Tsawwassen to Duke Point ferry sailing. Passengers will not reboard the bus at Duke Point, and will walk off the ferry with the foot passengers.
Important: The arrival time listed on your bus ticket is the time you leave our bus at the beginning of your ferry sailing. The full sailing will take approximately 2 hours after the arrival time on your ticket. If you are being picked up or connecting with public transit, please note the arrival time of the ferry, not the arrival time on your bus ticket.
This location can only be booked as a one-way trip.
3211 Grant McConachie Way, Richmond
Pickup: Check-in at the Universal Coach Lines Skylynx Kiosk, located in International Arrivals, at the bottom of the escalator.
Drop-off: YVR Airport International Departures.
Pickup/drop-off: – Vancouver Bus Depot – Pacific Central Station. (1150 Station Street, Vancouver BC).
Pickup: Located at the transit stop #50419 on Southwest corner of Cambie St.
Drop-off: Located at the transit stop #50475 on Northeast corner of Cambie St (across the street from the King Edward Canada Line SkyTrain Station).
Drop-off: Located at the transit stop #50467 on the Northeast corner of Cambie St.
Pickup: Stop located at the transit stop Bay 3 (Stop ID: 60307) on the southwest corner of Cambie Street at 10th Avenue. Note: This location is limited to 2 pieces of checked luggage per person.
Drop-off: Stop located at the transit stop Bay 2 (Stop ID: 61027) on Cambie Street at Broadway (in front of the Broadway-City Hall Canada Line SkyTrain Station).
Pickup ONLY: Stop is located on Highway 17A at the transit stop right after crossing over Highway 10 (Ladner Trunk Rd) on the Southwest corner. Southbound Hwy 17A @ Ladner Trunk Rd (Stop ID: 56665).
Stop is limited to 2 pieces of checked luggage per person.
Name of option to choose in our booking system: Vancouver – Tsawwassen – Meet Bus and Driver Onboard Duke Point Ferry
Ferry ticket not included. You must purchase a ferry ticket for the correct sailing from Tsawwassen to Duke Point from the BC Ferries foot-passenger desk at the Tsawwassen ferry terminal. Board the ferry for your sailing. You must check in with the bus driver at their desk on the passenger desk of the ferry within the first 30 minutes of sailing. You will need to keep your luggage with you during the ferry sailing. The driver will take your luggage from you and check it in at the end of the sailing when you board the bus.
Please note: Our bus service only runs on specific Tsawwassen-Duke Point ferry sailings and on-board seats are limited. If you have any questions regarding this booking, what to do with luggage, or which ferry sailing you should be on, please call us at 1-888-788-8840 for assistance.
This location can only be booked as a one-way trip.
Name of option to choose in our booking system: Vancouver – Tsawwassen – Ferry Terminal
Drop off location is onboard the Duke Point to Tsawwassen ferry sailing. Passengers should disembark the bus after boarding the Duke Point to Tsawwassen ferry sailing. Passengers will not reboard the bus at Tsawwassen, and will walk off the ferry with the foot passengers.
Important: The arrival time listed on your bus ticket is the time you leave our bus at the beginning of your ferry sailing. The full sailing will take approximately 2 hours after the arrival time on your ticket. If you are being picked up or connecting with public transit, please note the arrival time of the ferry, not the arrival time on your bus ticket.
This location can only be booked as a one-way trip.
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Frequently Asked Questions
Tickets & Fares
Adult
Age 12+.
Senior
Age 65+.
BC Resident Senior
Age 65+ with valid BC ID (BC ID, Driver’s License, Services Card, or Gold Care Card).
Show ID at check-in.
Includes BC Ferries fare Mondays
Passengers with Disabilities
Valid CNIB (Canadian National Institute for the Blind), or AFI (BC Ferries Accessible Fare Identification) card.
One companion allowed at reduced fare.
Booking tip: Email reservations 72 hrs in advance (Online booking not available).
Travel Assistance Program (TAPS)
Valid TAPS form signed by doctor and completed by passenger.
Booking tip: Email reservations 72 hrs in advance (Online booking not available).
Child
Age 5–11.
Must travel with adult.
Toddler
Age 0–4 (seat required, no charge).
Must travel with adult.
Child Seats
Children ≤18 kg (40 lbs): must use approved car seat with lap belt.
Children >18 kg: lap belt only (no booster with lap belt).
Car seats are stored for free if vehicle is not equipped with seatbelts.
Parent/caregiver must provide car seat.
See ICBC for details.
Vancouver
The Vancouver Bus Depot at 1150 Station Street offers in‑person ticket purchases at the BC Ferries Connector ticket counter during office hours, daily from 6:00 a.m. to 3:15 p.m. (Hours of operation are subject to change without notice.)
For last‑minute, walk‑up ticket purchases for same‑day departures after the ticket counter has closed, refer to FAQ: Can I purchase tickets from the driver?
Nanaimo
BC Ferries Connector does not operate an office in Nanaimo. Tickets can be purchased online or by phone.
For last‑minute, walk‑up ticket purchases for same‑day departures in Nanaimo, refer to FAQ: Can I purchase a ticket in person from the driver?
Last-minute walk-up ticket purchase for departures can be purchased from the driver of the departure on a first-come first-served basis, only at 3 specific locations (restrictions apply).
Vancouver Bus Depot
The driver can sell walk-up tickets during the check-in period 5-25 minutes prior to the departure time. Drivers can only sell tickets for the current departure that you have walked up for and cannot sell tickets for any other departure times or dates. Walk-up tickets are non-refundable, and do not offer any of the discounted rates such as BC Resident rates. Only Adult, Child, and Toddler rates are available for last-minute walk-up tickets. Walk-up Tickets are available with credit card only.
Nanaimo – Woodgrove Mall
The driver can sell walk-up tickets during the check-in period 5-25 minutes prior to the departure time. Drivers can only sell tickets for the current departure that you have walked up for and cannot sell tickets for any other departure times or dates. Walk-up tickets are non-refundable, and do not offer any of the discounted rates such as BC Resident rates. Only Adult, Child, and Toddler rates are available for last-minute walk-up tickets. Walk-up Tickets are available with credit card only.
Vancouver International Airport
Drivers cannot sell tickets at this location, however you can purchase last-minute walk-up tickets from the Universal Skylynx check-in ticket counter at YVR International Arrivals during their daily hours of operation. Pre-reservation required for any departures outside Skylynx ticket counter hours of operation.
Onboard select BC Ferries
For last minute, walk-up departures onboard a BC Ferries sailing, please refer to FAQ: Can I be picked up on the ferry?
Ticket prices will vary depending on the date/time of booking and travel. Visit our Booking page for exact pricing and schedules.
- Children, youth, and students must be 13+ to travel alone.
- We are not responsible for unaccompanied minors on buses, during transfers, or aboard BC Ferries.
- Minors aged 13–18 must carry photo ID showing name and birth date to confirm eligibility when checking in with the driver.
No. Round trips must start and end at the same locations.
If your return trip is to a different location, book two one-way trips instead. You can add multiple one-way trips in one transaction by clicking “Continue Shopping” after booking the first leg.
- Open your confirmation email
- Click the blue “Click here” link next to the ticket you want to change
- Enter your new date and time
- Log in to your account
- Select Change Ticket
- Enter your ticket number and last name (case sensitive)
- Enter your new date and time
- Changes may result in a transaction fee: $5.00 + tax per change
- Additional charges apply if the new ticket is of higher value
- Changes must be made at least 2 hours before departure
- Ticket or transaction number
- Details of requested changes
- Contact phone number
Email reservations@bcfconnector.com by 1 PM PST the day before travel. Include:
- Ticket or transaction number
- Details of requested change
- Contact phone number
Notes:
- Changes to same or higher-priced locations allowed (fees apply)
- Transaction Fee: $5.00 + tax per change applies
- Transaction fees are non-refundable
- Changes to lower cost locations are not allowed — please cancel and rebook instead
Tickets must be purchased online, by phone or in person prior to the bus leaving one of our three origin terminuses (Pacific Central Station, YVR (Vancouver Airport) and Downtown Victoria.)
- Changes to same or higher-priced routes allowed (fees apply)
- Changes to lower cost routes or passenger type not available
- Option: Cancel/refund and purchase a new ticket (fees not refunded). To cancel email reservations@bcfconnector.com
- Refunds on unused tickets available if requested by 1 PM PST the day before travel
- Transaction fees are non-refundable
No, passenger type cannot be changed after purchase. To change your passenger type you will need to cancel your ticket and buy a new one.
To cancel email reservations@bcfconnector.com with your ticket or transaction number and the reason for cancellation.
To cancel email reservations@bcfconnector.com with your ticket or transaction number and why you’re cancelling.
- Refunds are available on unused tickets if requested by 1 PM PST the day before travel.
- Transaction fees ($5.00 + tax) are non-refundable on cancelled tickets.
Yes! We offer service on select BC Ferries sailings for reservations and walk-up passengers.
Tsawwassen – Meet bus onboard
- Book From: Vancouver Pickup: Vancouver -Tsawwassen– Meet Bus on board Ferry.
- Pickup time = ferry sailing time (e.g., 11:00 = 11 AM sailing).
- Ferry ticket not included—buy at BC Ferries foot-passenger desk.
- Board as a foot passenger and check in with the bus driver within 30 minutes of sailing.
Important: Bus only travels on specific ferry sailings, please call us if you have any questions about which ferry sailing you should be meeting us on.
Duke Point – Meet bus onboard
- Book From: Nanaimo and Pickup: Nanaimo – Duke Point – Meet Bus Onboard Ferry.
- Pickup time = ferry sailing time (e.g., 17:00 = 5 PM sailing).
- Ferry ticket not included—buy at BC Ferries foot-passenger desk.
- Board as a foot passenger and check in with the bus driver within 30 minutes of sailing.
Important: Bus only travels on specific ferry sailings, please call us if you have any questions about which ferry sailing you should be meeting us on.
Walk-Up Tickets
- Sold onboard during the first 30 minutes of sailing, first come, first served.
- Service available on Tsawwassen/Duke Point sailings.
- Email reservations@bcfconnector.com to confirm bus availability and luggage instructions before traveling.
Need more help?
Email us reservations@bcfconnector.com
Yes, you can purchase a ticket by phone. We accept credit card or debit Visa.
Phone number: 1-888-788-8840, press #1 for scheduled services, then #1 again for BC Ferries Connector
- For cancellations, changes, or bookings, call at least 3 days before travel. Have your transaction number ready.
- If you are outside of North America, please email us instead at reservations@bcfconnector.com
- Lines can be busy—leave a voicemail with your name, phone number, and a short message.
- Calls are returned in the order they are received.
- For faster service, book online
- May–Sept: 6:30 AM – 4:45 PM PST
- Oct–Apr: 8:00 AM – 3:30 PM PST
- Closed on: Sept 30, Oct 4, Nov 11, Dec 25, Jan 1
Accessibility
- Select “Wheelchair Passenger (Wheelchair-Lift Required)” under Additional Services when booking.
- Book your ticket at least 72 hours before your date of travel.
- Lift-equipped coaches are limited and only available at certain locations.
- If unavailable for your route/time, we’ll contact you to adjust your trip or issue a full refund.
Need more help?
Email reservations@bcfconnector.com for accessibility questions or assistance.
If you can board with assistance, we’ll store non-motorized mobility aids (walkers, foldable wheelchairs) under the coach free of charge.
- Book online and select “Mobility Aid” under Additional Services when booking.
- Book your ticket at least 72 hours before your date of travel.
Need more help?
Email reservations@bcfconnector.com for accessibility questions or assistance.
Yes, you can bring your motorized scooter.
- Accepted free of charge if:
- Weight ≤ 50 lbs
- Battery can be removed by passenger or companion
- Book online and select “Motorized Scooter” under Additional Services when booking.
Need more help?
Email reservations@bcfconnector.com for accessibility questions or assistance.
Passengers with valid disability ID are eligible for our Accessible Adult or Accessible Child Fare.
- CNIB Card (Canadian National Institute for the Blind)
- BC Ferries Accessible Fare Identification (AFI) Card
- This fare cannot be booked online.
- Email reservations@bcfconnector.com at least 72 hours before travel with:
- Contact phone number
- Request for Accessible Fare
- One companion may also receive the reduced fare.
Passengers with a Travel Assistance Program (TAPS) form from Health BC are eligible for our TAPS fare.
- This fare cannot be booked online.
- Email reservations@bcfconnector.com at least 72 hours before travel with:
- Contact phone number
- Request for Accessible Fare
- Form must be signed by a doctor and fully completed, including the confirmation number.
- Present the form to the driver when boarding.
Luggage
Yes, you can bring one free checked bag per traveler, weighing 22.5 kg (50 lbs) or less, with maximum dimensions of 61 × 61 × 114 cm (24″ × 24″ × 45″). See luggage guide below.
Carry-on Personal Item:
1 item weighing 20 lbs or less, with maximum dimensions of 43.5 × 33 × 15.5 cm (17″ × 13″ × 6″).
Important: Bus overhead bins are smaller than airline bins. Standard airline carry-ons will not fit overhead. If your carry-on is too large, it will be stored underneath the bus with checked baggage.
Luggage Policy: All baggage must be tagged with the correct destination and include the passenger’s contact information. Please note that the company assumes no liability for lost, damaged, or stolen baggage—baggage remains the traveler’s responsibility.
|
Luggage Type (per passenger) |
Dimensions/Restrictions |
Weight |
Fee |
|---|---|---|---|
|
Carry On Personal Item |
43.5 cm x 33 cm x 15.5 cm |
20lbs (Max) |
Free |
|
Checked Luggage (1st Piece) |
61 cm x 61 cm x 114 cm |
50lbs (Max) |
Free |
|
Additional Checked Luggage |
61 cm x 61 cm x 114 cm |
50lbs (Max) |
$10.50 per additional bag |
|
Overweight Luggage |
Overweight luggage is not accepted. Weight must be reduced before loading. |
50lbs (Max) |
N/A |
|
Oversize Luggage |
61 cm x 61 cm x 114 cm (24″ x 24″ x 45″) |
50lbs (Max) |
$15.75 per bag |
|
Bicycles |
Must be in a proper bag or box to be accepted. |
50lbs (Max) |
$42.00 per bike |
|
Golf Clubs |
Must be in a proper bag or box to be accepted. |
50lbs (Max) |
$12.60 per set |
|
Snowboards or Skis |
Must be in a proper bag or box to be accepted. |
50lbs (Max) |
$15.75 per board or pair |
|
Surfboards |
Must be in a proper bag or box to be accepted. |
50lbs (Max) |
$31.50 per surfboard |
- Accepted if space is available
- Required reservation + pre payment
- Must be in a box or bag
- Oversize = 61 × 61 × 114 cm (24″ × 24″ × 45″)
- Max length = 7′9″ (7 feet 9 inches)
- Over 22.5 kg / 50 lbs is NOT accepted.
- Reduce weight before transport.
- We may deny boarding if baggage exceeds 50lbs
Check FAQs: Can I bring a checked bag and Prohibited and restricted baggage before booking
Need help?
Email reservations@bcfconnector.com
- Travelers 12+ years: Up to $100 per person
- Travelers 11 & under: Up to $50 per person
- Must be reported within 10 days of travel
- Lost items only
It’s your responsibility to make sure your baggage is allowed before you travel.
Allowed only under specific conditions:
- Aerosols – Under 1L, checked baggage only
- Alcohol – Checked baggage only, securely packed
- Sporting Goods – Checked baggage only, in box or bag
- Sharp Objects – Checked baggage only
- Prohibited: swords, sabers, meat cleavers
- Fragile or Valuable Items (greater than $100)
- Allowed if not prohibited
- Passenger responsible for insurance
- The Company’s liability applies to:
- Loss only
- Up to the listed maximum
- No coverage for damages
Not allowed on any service and includes:
- Firearms & Ammunition
- Explosives & Flammables
- Radioactive Materials
- Dangerous Goods (chemicals, large aerosols, compressed gas, fuel)
- Martial Arts / Self-defense items
- Any illegal or controlled substances
- If your baggage is fragile or worth more than $100, you are responsible for getting insurance independently.
- The Company’s liability:
- Loss only
- Up to the listed maximum
- No coverage for damages
Need more help?
Email reservations@bcfconnector.com
We cannot accept items unless the passenger is traveling with them.
Customer Accounts
Account Creation
If you purchased tickets for BC Ferries Connector, VI Connector, Tofino Bus, or Mount Washington Ski Bus, an account was automatically created for you but has not yet been activated.
- First & last name
- Email address used for purchase
- Phone number used for purchase
Our team will send you an activation email. Click the password reset link in that email and set your password.
- Track all your purchases & travel info
- View unused bundles or passes
- Reprint or access lost tickets
- Save time—no need to re-enter passenger details for new bookings
- Use your Customer # as the username
- Enter your password
- Login with Customer #
- Tap Menu (top right, person icon)
- Go to Profile
- Enable “Login with Email”
- Save your profile
Need more help?
Email reservations@bcfconnector.com
Want to use your email instead of your Customer #?
First, enable this option in your account settings.
- Log in using your Customer #
- Tap the Menu (top-right, person icon)
- Go to Profile
- Turn on Login with Email
- Save your changes
Booking Online
For step by step instructions for how to buy tickets on our booking platform download our Booking Guide
Type yes (lowercase) if applicable.
Yes, you can.
Passenger Information
Enter details for the person traveling.
(This is what the driver sees for check-in.)
Inform them about any rules, restrictions, or required IDs before travel.
Customer Information
Enter details for the person paying.
This person receives all communications from the company.
No. We are not allowed to make any exceptions.
Available only on select departure times. Pre-reservation required.
- October to April: 8:15am
- May to September: 8:15am, 10:15am
- October to April: 15:45pm
- May to September: 15:45pm, 17:45pm
- One of the locations you selected might not be available due to construction or events.
- The combination of locations you selected might not be available.
- The locations you have selected might be one-way only locations and not be available for round-trip travel. Specifically, the Duke Point, Tsawwassen, and the Delta Hwy 17 at Hwy 10 (Trunk Road) locations, can only be used for one-way trips and will tell you there is no schedule if you select round trip.
- If none of the above options work, please email us at reservations@bcfconnector.com for further assistance.
Select the time you wish to travel from the list of options and click Next.
Before you continue you must:
- Fill in First Name, Last Name, Email, and Checked Baggage field for every passenger.
- If you selected a special fare, make sure “Do You Have a Valid ID?” is answered correctly. Click the help icon for guidance.
Additional Information
Exception:
- Service animals for passengers with disabilities are permitted
- Requirements: Present valid Guide or Service Dog Certification
- Check “Service Dog” option during booking
- Some buses have seatbelts/lap restraints
- If your bus is equipped, B.C. law requires all passengers to wear them at all times
- Drivers will remind you, but you are responsible for compliance.
- By booking, you agree to:
- Inform all travelers you’ve booked for that seatbelt use is mandatory
- Up to 18 kg (40 lbs):
- Must ride in an approved CMVSS car seat (provided by parent/caregiver)
- Car seat secured with lap belt in seatbelt-equipped vehicles
- Must use lap belt restraint
- Booster seats cannot be used with lap belts only
- Car seats will be stored with checked luggage at no extra charge
For full details, visit ICBC’s child car seat guidelines
Missed your departure?
BC Ferries Connector leaves on time. We can not wait for late passengers or delayed flights.
If you miss your bus:
Email reservations@bcfconnector.com and we will assist you in booking the next available bus.
Reminders:
- Do NOT park in prohibited spaces at pick-up locations
- Respect nearby businesses
- Illegal parking may result in tickets or towing
- Call 1-800-567-3288
- Email: lostandfound@gowilsonsgroup.com
Claiming items: Available for pickup during business hours at the location holding the item.
- Items kept for 30 days
- If we confirm your item, we’ll hold it for 7 days (unless arranged otherwise)
- Unclaimed items will be donated to charity
Yes, BC Residents over the age of 65, with a valid BC ID can select our BC Resident Senior fare for a discounted bus rate, as well as a discounted ferry rate on applicable travel dates.