Safe Travels
Global Protocols & Stamp for the New Normal
WTTC alongside our Members, governments, health experts and other industry associations are working together to achieve effective recovery protocols by developing meaningful action plans that optimise sector-wide recovery efforts.
Part of our protocols include providing the public & private sectors with the insights & toolkits for interaction & implementation to ensure that people are and feel safe however WTTC, our members and the sector can not guarantee 100% safety. It is paramount to have common rules. Ultimately, we envision a future of travel which is safe, secure, seamless and provides an authentic and meaningful experience to the traveller across the journey; one which supports the livelihoods of millions and contributes to sustainable economic growth … Learn More
COVID-19 Safety Guidelines
The health and safety of our passengers, staff and community continue to be our top priority as we begin to restart services. As such, the return of our operations will not be a “return to normal”. Along with increased cleaning procedures, we have implemented several new health and safety policies that reflect those approved by WorkSafe BC, Transport Canada, and the Provincial Health Authorities. We will continue to move cautiously forward as we navigate through this difficult time, keeping all those who have been affected close at heart and with gratitude towards all those who have been working tirelessly to help BC flatten the curve.
Booking Tickets
Tickets can be purchased on our website at www.bcfconnector.com, from Pacific Central Station in Downtown Vancouver or Capital City Station in Downtown Victoria. Tickets can also be purchased on board BC Ferries during the first 30 minutes of specific sailings. Reservations are required prior to boarding the bus. Cash payments to the driver upon pick‐up will not be accepted. Vouchers from third party sellers (ie. TripAdvisor, Harbour Air, Clipper Vacations) will continue to be accepted by our driver.
Payment Options
At this time, we will no longer be accepting cash payments at our on‐board kiosk and at the Capital City Station. Payment can be made via Debit VISA or credit cards.
PPE/Masks
Face coverings are recommended but not required while checking in with the driver, and while onboard the buses and the BC Ferries.
Seating Capacity
Passengers should be aware that the buses will be returning to nearly full seating capacity, and that passengers may end up seated next to someone who is not a member of their household or bubble. Everyone’s level of comfort and tolerance for risk will be different and The Company requests that all passengers please be respectful of others’ personal space and continue to practice good hygiene, including frequent handwashing.
Food and Drink
Currently, we ask that all passengers refrain from bringing any food items on the bus, for beverages only bottled water, bottled juice, or bottled soda will be allowed onboard the bus. Alcoholic Beverages and Liquors are not allowed onboard the bus, please see the restricted baggage section of our FAQs page for more details. We reserve the right to ask that any passengers safely and appropriately dispose of their items before entering the bus.
Baggage
All bags being transported on the BC Ferries Connector must weigh less than 50lbs (22.5kg) PER BAG. Any bag over the weight limit must be reduced, or it will not be accepted onboard the bus. No exceptions. BC Ferries Connector reserves the right to deny boarding to any passengers who refuse to reduce their baggage to within the weight limit.
Loading and Unloading
Upon arrival at each stop, please stay seated until instructed to exit the bus at each of our stops. Please do not load or unload your baggage from our underneath the bus storage, BC Ferries Connector drivers and staff will load and unload all baggage that is stored underneath the bus.
COVID Screening Questions
BC Ferries Connector reserves the right to screen passengers for symptoms of COVID‐19 using a series of questions (see below for an example). Passengers will be denied boarding if they answer yes or refuse to answer any screening questions. Passengers who display symptoms will be refused transportation and referred to the provincial government self‐assessment tool, consistent with Transport Canada COVID‐19 travel restrictions.
- Do you have a fever and a cough?
- Do you have a fever and breathing difficulty?
- Have you been refused boarding in the past 14 days due to a medical reason related to COVID‐19?
- Are you the subject of a provincial/territorial or local public health order?