Frequently Asked Questions

Have a question about the BC Ferries Connector service? Please review our Frequently Asked Questions (FAQs) first. If you still need assistance, our customer experience centre is open 7 days a week from 7am to 7pm. Please call 1-888-788-8840 if you need assistance.

CAN I BRING MY PET ON THE BUS?

Unfortunately, we cannot accommodate the carriage of pets. Exception: People with Disabilities’ (CNIB or DSI card required) service animals accompanying an individual inside the coach. Valid Guide or Service Dog Certification must be presented.

ARE YOUR BUSES WHEELCHAIR ACCESSIBLE ON THIS SERVICE?

BC Ferries Connector Lines has a limited number of wheelchair lift equipped coaches in its fleet. For passengers who require the service of a wheelchair lift equipped coach, we require reservations and full prepayment AT LEAST 48 hours in advance of the trip. While we will do our utmost to provide this service, the service is subject to confirmation.

Please note due to safety considerations wheelchair lift services are available for embarkation (boarding) and disembarkation at originating departure locations only; Victoria Bus Terminal (Capital City Station), Vancouver Bus Terminal (Pacific Central Station) and YVR (Vancouver International Airport). For passengers who use non-motorized mobility aids i.e. walkers and are able to board the coach with some assistance, we are able to store the non-motorized mobility aid under the coach. Motorized scooters cannot be carried. We require that you phone us at least 48 hours before your departure to request assistance, and that you be at the depot/terminal no less than 30 minutes prior to departure for boarding.

CAN I BRING LUGGAGE ONTO THE BUS?

We are pleased to provide baggage storage onboard our coaches. Please ensure that you have placed the correct destination tag on your baggage. Baggage is limited to 2 pieces, not to exceed 22.5 kg (50 lbs.) per piece and 1 carry-on (15 lbs and under).

For more information, please see our Travel Information page.

DO YOU ALLOW OVERSIZED BAGGAGE ON THIS SERVICE

Yes, we do allow some oversized baggage for a fee. We cannot however, accept overweight bags.

Please see our Travel Information page for more information.

HOW OLD DO I HAVE TO BE TO TRAVEL BY MYSELF ON THE BC FERRIES CONNECTOR?

Children/Students must be 15 years of age or older to travel unaccompanied by an adult on BC Ferries Connector.

I AM A SENIOR. HOW DO I BOOK THIS SERVICE?

For BC Seniors, in order to receive the seniors rate on our buses, we ask that you please call our customer experience centre directly to book your seat. Our customer experience centre is open 7 days a week from 7am to 7pm at 1-888-788-8840.

For more information about senior discounts, please visit our Fares Page.

DO I NEED TO RESERVE MY SEAT IN ADVANCE?

Reserving your seat ahead of time is recommended as we do not guarantee seats for walk ons.

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