Find the answer you need when planning your trip on the BC Ferries Connector with these helpful Frequently Asked Questions.
We welcome responses to the survey from all members of the community. If for any reason, should you require the survey in an alternate format (hard copy, PDF version, by phone etc.), please feel free to contact us at HR@gowilsonsgroup.com or 778-405-0231 (Ext. 1030) for aid or with any questions you may have.
Passengers age 19+.
Passengers age 19+ with a valid form of British Columbia ID are eligible for our BC Resident Adult fare. Valid forms of ID are a BC ID, BC Driver’s License, or BC Services Card that must be shown to the driver at check-in.
When booking: Type yes in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘yes’ is case sensitive and must be lowercase.)
Passengers age 65+.
Passengers age 65+ with a valid form of British Columbia ID are eligible for our BC Resident Senior fare. This fare is offered in partnership with BC Ferries, who provide BC Resident Seniors with a free ferry fare on certain days of the week (excluding select holidays). Valid forms of ID are a BC ID, BC Driver’s License, BC Services Card or the old BC Care Card (must be the Gold Care Card, as the old Care Cards do not have birth dates on them) that must be shown to the driver at check-in.
When booking: Type yes in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘yes’ is case sensitive and must be lowercase.)
Passengers with certain forms of disability ID are eligible for our Disabled Adult and/or Disabled Child Fare. The disability ID must be either a valid CNIB (Canadian National Institute for the Blind), or DSI (BC Ferries Disability) card to show the driver during check-in. Passengers with the correct ID are allowed one companion who can receive the reduced fare as well. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center at least 72 hours in advance of when you wish to travel, to allow one of our reservation agents to contact you and arrange this fare.
Passengers who have been issued a Travel Assistance Program (TAPS form) from Health BC are eligible for our TAPS fare. The pass must be signed by a doctor and completely filled out by the passenger (including the confirmation number), in order to give to the driver when boarding. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center at least 72 hours in advance of when you wish to travel, to allow one of our reservations agents to contact you and arrange for this fare.
Passengers age 19+ with a valid ID for a Post-Secondary Institution are eligible for our Post-Secondary Student fare. A valid student ID (cannot be expired), for a post-secondary institution must be shown to driver during check-in.
When booking: Type student in the ‘Do you have a valid ID’ box if you have a valid BC ID. (The word ‘student’ is case sensitive and must be lowercase.)
Passengers age 12-18. Please note: 12-year old youths cannot travel unaccompanied by an adult/guardian.
Passengers age 5-11. Children cannot travel unaccompanied by an adult/guardian.
Passengers age 0-4 with seat assignment. Toddlers cannot travel unaccompanied by an adult or guardian.
Children weighing up to 18 kg (40 lbs.) who board a seatbelt equipped vehicle are required to ride in an approved CMVSS car seat supplied by the child’s parent or caregiver, and be secured to the vehicle using the seatbelt (lap belt). Children over 18 kg (40 lbs.) are required to use the lap belt restraint system; however, booster seats are not to be used with only a lap belt restraint system. In the event a passenger brings a car seat and the vehicle is not equipped with seatbelts or restraints, The Company will store the car seat with the checked luggage for no charge. Visit the ICBC website for specific details on child car seats. ICBC Website: https://www.icbc.com/brochures/Pages/child-car-seats.aspx
It is the responsibility of the child’s parent/caregiver to provide car seat(s) where required. The Company is not responsible for supplying car seats, nor can The Company guarantee compatibility of any car seat with its vehicles, if equipped with seatbelts/restraints.
Rates and Fares may vary based on the date/time of travel and the date/time of booking. Please visit our Book Now page for exact pricing and schedules based on your travel information.
Children/Youth/Students must be 13 years of age or older to travel unaccompanied by an adult on any scheduled services. The Company will not be responsible for unaccompanied minors while they are aboard our buses, transferring buses, or aboard the BC Ferries.
Unaccompanied Minors age 13-18 must travel with a photo ID that includes their name and birth date, in order to prove they are of sufficient age to travel alone when checking in with the driver.
No. Round trips must be to/from the exact same locations each way. If you would like to book a trip that has different locations on the return, you would need to book your trip as two different one-way trips. (You can book multiple one-way trips on the same transaction by clicking the continue shopping button after booking the first part of the trip).
Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Passengers who bought “Non-Refundable Tickets” prior to November 6th 2022, the Non-Refundable ticket cancellation rules still apply to those tickets.
Date and Time Changes: For those passengers who have purchased Flexible Tickets, Basic date and time changes can be made using our convenient online self-service feature. Changes to date using our self serve feature are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes and there will also be potential additional charges, if the new ticket is more expensive than the previous one.
Can’t find your confirmation email? No Problem! Try these instructions instead:
Please email our reservation center if you would like assistance with any part of this process, and include the ticket or transaction numbers, the details of your requested changes, and a contact phone number. Reservation Email: reservations@bcfconnector.com
Flexible Ticket Policy:
Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Passengers who bought “Non-Refundable Tickets” prior to November 6th 2022, the Non-Refundable ticket cancellation rules still apply to those tickets.
Location Changes: You must email our reservation center before 1pm PST the day PRIOR to the scheduled travel date/time to make a change to your locations. Changes to a similar or more expensive location can be made to the existing ticket, though there will be a cost associated with the change. A “Transaction Fee” of $5.00 +tax will be charged for all changes. Changes to a cheaper location are not available, but passengers are welcome to cancel their ticket and book a new one with the cheaper location. Any “Transaction Fees” paid on any of your purchases will not be refunded. Please email our reservation center to request a change of location, and include the ticket or transaction numbers, the details of your requested changes, and a contact phone number. Reservation Email: reservations@bcfconnector.com
Flexible Ticket Policy:
Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Passengers who bought “Non-Refundable Tickets” prior to November 6th 2022, the Non-Refundable ticket cancellation rules still apply to those tickets.
We are unable to change the passenger type once a ticket has been purchased.
Passengers who bought Flexible Tickets are welcome to cancel the ticket and book a new ticket with the correct passenger type, however any transactions fees you have paid will not be refunded. If you are a Flexible ticket holder, and wish to cancel your ticket and rebook with the cheaper fare, please email our reservation center to request a cancellation, and include the ticket or transaction numbers, as well as the details of your cancellation. Reservation Email: reservations@bcfconnector.com
Flexible Ticket Policy:
Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Passengers who bought “Non-Refundable Tickets” prior to November 6th 2022, the Non-Refundable ticket cancellation rules still apply to those tickets.
Flexible Ticket: Flexible Tickets are refundable, and changes to date and time are available.
Changes to a similar-priced or more expensive location are available, but there will be a cost associated. A “Transaction Fee” of $5.00 +tax will be charged for all changes.
Changes to a cheaper location or to the passenger type are not available, though you do have the option of cancelling/refunding your current ticket and purchasing a new ticket with the new details you want. (“Transaction Fees” will not be refunded).
Changes must be made at least 2 hours prior to scheduled departure time.
Refunds are available on unused tickets if requested before 1pm PST the day PRIOR to the scheduled travel date/time.
In the event of a cancellation and refund, any “Transaction Fee” of 5.00 +tax that was applied to any of your purchases will NOT be refunded.
Please email our reservation center to request a cancellation, and include the ticket or transaction numbers, as well as the details of your cancellation. Reservation Email: reservations@bcfconnector.com
Walk-up tickets for same day travel and pre-reservation tickets for future travel are both available in person at our bus depots during specific time periods. Please note that these in-person times are limited, so we do recommend pre-reserving your tickets online whenever possible.
Regular Hours:
Victoria Bus Depot: Capital City Station, 721 Douglas Street, Victoria BC.
Ticket Counter Hours
October-April: Open 08:00am-3:30pm PST.
Victoria Bus Depot will be closed on the following dates: February 19th, 2024; March 29th, 2024.
Payment Types Accepted at Victoria Depot: Cash**, Debit Card, Credit Card.
**Please note that Victoria Bus Depot will only be accepting cash payments up until January 31st, 2024. Starting February 1st, 2024, the Victoria Bus Depot will only accept debit card or credit card payments.
Vancouver Bus Depot: Pacific Central Station, 1150 Station Street
Ticket Counter Hours
Open 06:00am-9:30am
Open 11:00am-11:30am
Open 1:00pm-3:30pm
Payment Types Accepted at Vancouver Depot: Cash, Debit Card, Credit Card
Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferries and are not travelling on all sailings.
Please contact us by email at reservations@bcfconnector.com to confirm that the ferry you are travelling on will have a bus, and what to do with luggage, before making any travel arrangements.
Yes. We do offer a service to meet passengers onboard select BC Ferries Sailings, both reservation and walkup.
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Tsawwassen – Meet Driver/Bus on Ferry:
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Swartz Bay – Meet Driver/Bus on Ferry:
*Important Note: Our bus service only runs on specific ferry sailings on the Tsawwassen-Swartz Bay-Tsawwassen Ferry Route and on-board seats are limited. If you have any questions regarding booking, what to do with luggage, or which ferry sailing you should be on, please email us at reservations@bcfconnector.com for assistance.*
Walkup Tickets
Drivers sell walk-up tickets on the ferry on a “first come, first served” basis during the first 30min of sailing only. Our buses are only travelling on the Tsawwassen/Swartz Bay ferry routes and are not travelling on all sailings.
Please contact us by email at reservations@bcfconnector.com to confirm that the ferry you are travelling on will have a bus, and what to do with luggage, before making any travel arrangements.
Yes, the BC Ferries Connector does answer inquiries and allow ticket purchase (credit card or debit visa card only), over the phone.
Phone lines are open from 8am-2:30pm daily except for statutory holidays. Please note that our staffing is very limited at this time, so please expect to need to leave us a voicemail with your name, phone number, and a short message describing your inquiry. Our staff will return voicemails as soon as possible, and in the order received, but there will be delays to our responses and not all voicemails will be answered on the same day that the message is left with us. We highly recommend making bookings tickets through our website instead of over the phone whenever possible, as well as checking out the Frequently Asked Questions page on our website for basic luggage, accessibility, and purchase inquiries.
If you are looking for information, want to make a cancellation or amendment, or wish to make a booking over the phone, we recommend you call us a minimum of 3 days in advance of the date you are supposed to travel, to allow time for us to return your call and assist you prior to your travel date. If you are calling about travel that has already been purchased, have your transaction number available and ready to tell the reservations staff. For those calling us from outside North America, we are unable to call back international phone numbers, so we recommend sending us an email instead of leaving a voicemail in that case. Our reservations phone number is 1-888-788-8840, select line #1 for scheduled services, and then line #1 again for the BC Ferries Connector.
Phone Hours:
For passengers who require the service of a wheelchair-lift equipped coach, please note that we require reservations and full prepayment AT LEAST 72 hours in advance of the trip. Please select ‘Wheelchair Passenger (Wheelchair-Lift Required)’ under the ‘Additional Services’ button on the passenger information screen.
Please note that The Company has a limited number of wheelchair-lift equipped coaches in its fleet. Also, due to safety considerations, wheelchair-lift services can only be arranged to/from certain locations. If our lift-equipped coaches are not available for the travel locations and times you have selected, The Company will contact the customer to make any necessary adjustments to their trip, such as changing the date and/or departure time of travel, or providing a full refund if The Company cannot meet the customer’s needs.
For passengers who use mobility aids i.e. walkers, foldable wheelchairs, and can board the coach with some assistance; we are able to store the non-motorized mobility aid under the coach for no additional charge. Please select ‘Mobility Aid’ under the ‘Additional Services’ button on the passenger information screen.
For passengers who use motorized scooters and can board the coach with some assistance; we can accommodate the motorized scooter at no additional charge if they are 50lbs or less, and the battery can be removed by the passenger or their companion. Please select ‘Motorized Scooter’ under the ‘Additional Services’ button on the passenger information screen.
If you have any additional accessibility related questions, please email our reservation center for assistance. Reservation Email: reservations@bcfconnector.com
For passengers who use mobility aids i.e. walkers, foldable wheelchairs, and can board the coach with some assistance; we are able to store the non-motorized mobility aid under the coach for no additional charge. Please select ‘Mobility Aid’ under the ‘Additional Services’ button on the passenger information screen.
Please see Wheelchair and Motorized Scooter FAQs for additional accessibility information.
If you have any additional accessibility related questions, please email our reservation center for assistance. Reservation Email: reservations@bcfconnector.com
For passengers who use motorized scooters and can board the coach with some assistance; we can accommodate the motorized scooter at no additional charge if they are 50lbs or less, and the battery can be removed by the passenger or their companion. Please select ‘Motorized Scooter’ under the ‘Additional Services’ button on the passenger information screen.
Please see Wheelchair and Mobility Aid FAQs for additional accessibility information.
If you have any additional accessibility related questions, please email our reservation center for assistance. Reservation Email: reservations@bcfconnector.com
Passengers with certain forms of disability ID are eligible for our Disabled Adult and/or Disabled Child Fare. The disability ID must be either a valid CNIB (Canadian National Institute for the Blind), or BC Ferries Accessible Fare Identification (AFI) card to show the driver during check-in. Passengers with the correct ID are allowed one companion who can receive the reduced fare as well. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center with a request to book a Disability fare (and include a contact phone number), at least 72 hours in advance of when you wish to travel to allow one of our reservations agents to contact you and arrange for this fare. Reservation Email: reservations@bcfconnector.com
Passengers who have been issued a Travel Assistance Program (TAPS form) from Health BC are eligible for our TAPS fare. The pass must be signed by a doctor and completely filled out by the passenger (including the confirmation number), in order to give to the driver when boarding. This fare type is only available through our reservations center and cannot be booked online. Please email our reservations center with a request to book a TAPS fare (and include a contact phone number), at least 72 hours in advance of when you wish to travel to allow one of our reservations agents to contact you and arrange for this fare. Reservation Email: reservations@bcfconnector.com
Yes. All baggage must be tagged with an appropriate destination baggage tag and contact information of passenger. The Company assumes no liability for lost, damaged, or stolen baggage. Baggage is the responsibility of the traveler.
Baggage is limited to 2 pieces per traveler, 1 checked bag [(22.5 kg/50 lbs or less) up to 61 x 61 x 114cm or 24″ x 24″ x 45″] in size and 1 carry-on personal item [(20lbs or less) up to 43.5 cm x 33 cm x 15.5 cm or 17” x 13” x 6”]. Please note that bus overhead bins are smaller than airline overhead bins, so the dimensions of a standard airline sized carry-on bag would not fit in an overhead bin onboard the bus, if your carry-on is too big to fit overhead, we will store it underneath the bus with checked baggage during travel. Additional checked baggage, specialty and oversize baggage can be accepted for an additional fee with a pre-reservation.
Stops marked ‘Hand Carry-on Bags only’ do not accept any form of checked or specialty baggage, only the 1 carry-on personal item [(20lbs or less) up to 43.5 cm x 33 cm x 15.5 cm or 17” x 13” x 6”] will be accepted at these stops. Please read the ‘Can I bring a checked bag’ FAQ and the “Prohibited and restricted baggage’ FAQ for more details about specific baggage rules for specialty/oversize baggage prior to booking. Baggage over the weight of 22.5kg/50lbs is not accepted on any service and must have its weight reduced before it can be transported.
| Luggage Type (per passenger) | Dimensions and Restrictions per piece | Weight per piece | Fee per piece |
|---|---|---|---|
| Carry On Personal Item | 43.5 cm x 33 cm x 15.5 cm (17" x 13" x 6") | 20 lbs or less | NO FEE |
| Checked Luggage (1st Piece) | 61 cm x 61 cm x 114 cm (24" x 24" x 45") | 50 lbs (Max) Overweight luggage is not accepted. | NO FEE |
| Additional Checked Luggage (Over 1 piece) | 61 cm x 61 cm x 114 cm (24" x 24" x 45") Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $10.50 per additional bag |
| Overweight Luggage - Passenger is responsible for reducing weight of luggage. | Weight of luggage must be reduced before it can be loaded. No Exceptions. | 50 lbs (Max) Overweight luggage is not accepted. | Overweight luggage is not accepted. Passenger is responsible for reducing weight of luggage before it can be loaded. No Exceptions. |
| Oversize Luggage | Baggage over: 61 cm x 61 cm x 114 cm (24" x 24" x 45") Maximum length: 7foot 9inches (7'9"). Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $15.75 per bag. |
| Bicycles | Must be in a proper bag or box to be accepted. Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $42.00 per bike. |
| Golf Clubs | Must be in a proper bag or box to be accepted. Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $12.60 per set. |
| Snowboards or Skis | Must be in a proper bag or box to be accepted. Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $15.75 per board or pair. |
| Surfboards | Must be in a proper bag or box to be accepted. Maximum length: 7foot 9inches (7'9"). Reservation Recommended. | 50 lbs (Max) Overweight luggage is not accepted. | $31.50 per surfboard. |
Yes. Oversize and Specialty baggage will be accepted for transport on a space available basis for an extra charge with a reservation and pre-payment and must be properly contained in a box or bag. Any baggage over the size of 61 x 61 x 114cm or 24″ x 24″ x 45″ is considered oversize baggage. Oversize baggage cannot be longer than 7foot 9inches (7’9″). You may use 1 piece of specialty baggage as your complimentary checked bag provided you are travelling with no other checked baggage and it is an accepted type of specialty baggage on the service you are travelling on. Please read the ‘Can I bring a checked bag’ FAQ and the ‘Prohibited and restricted baggage’ FAQ for more details about specific baggage rules for specialty/oversize baggage prior to booking.
Baggage over the weight of 22.5kg/50lbs is NOT accepted on any service and must have its weight reduced before it can be transported. We reserve the right to deny boarding to passengers with baggage that weighs more than the weight limit of 50lbs
Prohibited and Restricted Baggage
It is the responsibility of the traveler to ensure their baggage is allowed to be transported as baggage before traveling on our services. A list of restricted and prohibited baggage is available on our website. If you are unsure if your baggage qualifies as restricted or prohibited baggage, you must contact The Company and inquire if you are allowed to bring that baggage and how it should be transported.
Restricted Baggage
Restricted baggage is allowed to be transported on our bus services under specific conditions.
Prohibited Baggage
Prohibited baggage is not allowed on any of our services and will not be transported. Passengers with prohibited baggage will be denied boarding.
Please read the ‘Can I bring a checked bag’ FAQ and the ‘Can I bring an Oversize Bag, Bicycle, Golf Clubs, Surfboard, Skis, or Snowboard?’ FAQ for more details about normal baggage rules, as well as specific baggage rules for specialty/oversize baggage, prior to booking.
No. We cannot take items without passengers accompanying them.
Baggage liability in the event of loss or damage is limited to a maximum of $100.00 per traveler for travelers over the age of 11 and is limited to a maximum of $50.00 per traveler aged 11 and younger. Loss or damage to baggage must be reported within ten (10) days after the date of travel.
Capital City Station (Victoria Bus Depot), offers secure luggage storage at it’s location: 721 Douglas Street, Victoria BC.
Luggage Storage Prices:
Luggage storage is the same price regardless of the size of bag. A full-sized luggage and a small personal carry-on would be the same price regardless of size. The only exception would be extremely large objects such as Bicycles, Scooters, Surfboards, etc. which will be looked at on a case-by-case basis depending on storage space available that day, and may have an additional charge in order to accommodate storage.
Do I need to be a bus passenger to store my luggage?:
No, the station is happy to store luggage for customers even if they aren’t taking a bus that day.
The station cannot store the following:
Hours of Operation:
Luggage storage is available during the hours of operation for the Capital City Station. See the FAQ called “Where can I purchase tickets in person?” to see the current hours for the Bus Depot.
If you have made a purchase on the BC Ferries Connector, VI Connector, Tofino Bus, YYJ Airport Shuttle, or Mount Washington Ski Bus since April 1st 2020, an account would have automatically been created for you.
Customer accounts can be used to keep track of all your purchases and travel information, any unused bundles or passes, re-print or access any lost tickets, and save yourself time filling out passenger and purchaser information when making new bookings.
Send an email to reservations@gowilsonsgroup.com let us know the first name, last name, email address, and phone number you used when you made your purchase, and our staff will go into your account and send you an activation email. Select the password reset link in that email and set your password.
First-Time Logging-In:
If you are logging in to your account for the first time since you created it, you will need to use your Customer # as the login, and enter your password.
Logging-In with Email Address:
If you would like to login with an email address instead of your Customer #, you must first turn on that option inside your account. Until you have turned on the option, you must login with your Customer #.
Logging-In with Email Address:
If you would like to login with an email address instead of your Customer #, you must first turn on that option inside your customer account. Until you have turned on the option, you must login with your Customer #.
Looking for step by step instructions for how to book tickets on our website?
Please use this guide to help make your reservation.
The explanation paragraph under the ‘Do you have a valid ID?’ box tells you what to type in the box in the last sentence of the explanation. Phrase is Case Sensitive and punctuation! sensitive. Please read the entire explanation.
Yes. Put the information of the person travelling in the ‘passenger information’ section, (this is what the driver will see for checking them in). Make sure to inform them of any rules, restrictions, or IDs they need to know about or have with them before they travel. The ‘Customer Information’ is the information for the person paying. They person paying is also the one who will receive any communications from The Company.
No. We are not allowed to make any exceptions.
Yes, we offer limited service to/from Duke Point and the Gulf Islands.
Arriving from Duke Point or Southern Gulf Islands via Tsawwassen (going to Downtown Vancouver, Select Hotels, YVR, or Cruise Terminal):
Going to Duke Point or Southern Gulf Islands via Tsawwassen (Pickup at Downtown Vancouver, Select Hotels, YVR, or Cruise Terminal):
Going to Fulford Harbour on Salt Spring Island via Through-fare (Pickup at Downtown Vancouver, Select Hotels, YVR, or Cruise Terminal):
If you have any questions regarding our limited Duke Point and Gulf Islands services, please send us an email at: reservations@bcfconnector.com
Vancouver Hotels are only offered on limited departure times, they are not available on every departure. Pre-reservation required.
Vancouver Hotel Pickups: (Morning only)
– October to April: 08:15am only
– May to September: 08:15am and 10:15am only
Vancouver Hotel Drop Offs: (Afternoon only)
– October to April: 15:45pm only
– May to September: 15:45pm and 17:45pm only
There are several possibilities.
Select the ‘show prices’ button next to the departure you want. Then select the circle next to the Fare Class you want to buy.
Make sure you have the First Name, Last Name, Email, and Checked Baggage box for all passengers filled out. If you choose a special fare, make sure the Do You Have a Valid ID? Box is filled out correctly.
For information related to travel on the BC Ferries Connector and COVID-19 related policies and procedures, we advise you read through our Know Before You Go page for information on Mask Policies, Seating Capacity, Cleaning Procedures and more.
Unfortunately, at this time The Company cannot accommodate pets on-board any of its buses.
Exception: People with Disabilities may have service animals accompanying an individual inside the coach. Valid Guide or Service Dog Certification must be presented, and the ‘Service Dog’ selection must be checked off on your booking.
The Company has a variety of vehicles in its fleet, some of which are equipped with seatbelts/lap restraints. If the vehicle assigned to your trip is equipped with such, it is mandated under the B.C. Motor Vehicle Act that all passengers must wear the provided seatbelts/lap restraints at all times while on board the bus.
While the driver will advise passengers to wear the seatbelts/lap restraints, if equipped, the driver cannot be held responsible for ensuring this is adhered to. By purchasing travel with The Company, you understand and agree that you as the purchaser are responsible for ensuring that you and anyone else you purchase travel for are advised that the use of seatbelts/lap restraints is mandatory. If you, as the purchaser, will not be present for the duration of the trip, you are responsible for assigning a lead passenger among the people travelling, 19+ years of age, who is responsible for ensuring that anyone you purchased travel for are advised that the use of seatbelts/lap restraints is mandatory, and that they use the seatbelts/lap restraints during the trip.
Children weighing up to 18 kg (40 lbs.) who board a seatbelt equipped vehicle are required to ride in an approved CMVSS car seat supplied by the child’s parent or caregiver, and be secured to the vehicle using the seatbelt (lap belt). Children over 18 kg (40 lbs.) are required to use the lap belt restraint system; however, booster seats are not to be used with only a lap belt restraint system. In the event a passenger brings a car seat and the vehicle is not equipped with seatbelts or restraints, The Company will store the car seat with the checked luggage for no charge. Visit the ICBC website for specific details on child car seats.
BC Ferries Connector departs at the time scheduled and does not wait for missing passengers or late flights at Vancouver (YVR) Airport. If you miss your scheduled departure, please email our staff at reservations@bcfconnector.com and switch to a subsequent departure.
Please DO NOT park in any of the prohibited parking spaces at the pick-up locations. We remind our guests to please respect the businesses in these areas, and that parking illegally may result in ticketing and/or towing. The Company is not responsible for vehicles ticketed, towed, or damaged while using our service.
If you lose something on a bus, please call Lost & Found at 1-800-567-3288 or email lostandfound@gowilsonsgroup.com. Found articles may be claimed during business hours at the location they are being held.
Found articles are kept for up to 30 days. If you call us and we have the article we will hold it for a maximum of seven days unless otherwise arranged. All unclaimed articles will be donated to charitable organizations.
Now offering Bus Bucks! Give the gift of travel and purchase a gift card. Bus Bucks are just like cash, they have no transaction fees and no expiry. Bus Bucks are non-refundable. Visit our Bus Bucks Page to order.
No smoking or vaping is permitted on any of The Company’s buses.
Please be considerate to your fellow passengers. Unruly or disruptive behaviour will not be tolerated and may result in removal from the bus. There will be no compensation or refund to passengers removed from a bus, and The Company will not be responsible for any onward transportation arrangements.